Collections Specialist

🐶 Our mission

🚀 The opportunity

💻 The role

🛠 What you’ll do

• Reach out to past-due clients, request payment, and negotiate repayment plans while maintaining a positive customer experience
• Send follow-up correspondence to delinquent accounts, including reminders and demand letters
• Accurately document and update customer account records, including commitments to pay, balances, due dates, call notes, and next steps
• Contribute to developing collections processes, standards, and performance targets that align with company goals
• Analyze trends in customer delinquency and recommend strategies to reduce defaults and improve repayment outcomes
• Lead and support process improvement initiatives to streamline collections workflows and increase operational efficiency

💡What we're looking for

• 2+ years experience in collections
• Strong customer service, verbal and written communication skills applicable to phone etiquette and email composition
• Ability to be a assertive, facilitate a difficult conversation and deal with upset clients yet still leave the client with a positive impression of Snout
• Strong problem solving skills and sound judgment in complex situations
• High emotional intelligence including empathy
• Comfort using and quickly learning technology like Microsoft Office, Google Suite, Slack, Notion, Linear, Fresh Desk, etc.
• Home office with reliable internet, webcam and microphone capabilities
• Flexibility to work weekend shifts and travel once a quarter

🌟 What will make you stand out

• Experience with tools like Slack, Notion or ticketing platforms like FreshDesk, Linear, etc.
• Desire and ability to work independently in a fast-paced environment

💖 Why you should join Snout

• Fast growing, venture capital backed technology company focused on improving access to veterinary care
• Ability to have a meaningful impact from Day 1, where your voice and opinion matters
• Unlimited potential to grow in your career, learn and expand your skillsets
• Collaborative, flexible, and friendly culture

❌ Why this role might not be a fit for you

• You aren't based in the Michigan, Texas or Georgia area
• You can’t handle rejection or overcome obstacles to collect outstanding payments
• You don’t enjoy helping clients and can’t handle dealing with negative or difficult clients
• A fast-moving, startup culture feels overwhelming to you
• You aren’t comfortable with ambiguity and figuring things out as you go
• You don’t have a quiet home office with reliable internet, webcam and microphone capabilities and need in person community
• You don’t live near an airport, have the flexibility to travel or to work weekend shifts as needed

💸 Compensation

• $45 000 - $50 000 base salary

⚕️Benefits

• Day 1 medical/dental/vision benefits
• Flexible time off + 11 Snout calendar holidays
• Paid parental leave