Collections Team Lead

<h2><strong>Join a high-performing team for an NYC-based custom apparel company</strong></h2> <p>Fresh Prints is a New York-based custom-printed apparel company. We partner with talented students, providing them with the capital, training, and support to build apparel businesses on their campuses.</p> <p><strong>About the Role</strong></p> <p>The Finance Team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.</p> <p>This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.</p> <p><strong>What You'll Do</strong></p> <p>As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. On a day-to-day basis, this means:</p> <ul> <li>Lead and manage a team of 2–5 Collections Associates</li> <li>Own end-to-end collections operations (inbound &amp; outbound follow-ups, payment tracking, dispute resolution)</li> <li>Drive improvements in: <ul> <li>Set, track, and optimize team performance metrics</li> <li>Manage customer and vendor communication for payment recovery</li> <li>Handle escalations and resolve complex or sensitive cases</li> </ul> </li> <li>Build and improve collections workflows, systems, and SOPs</li> <li>Collaborate cross-functionally with Finance, Sales, and Operations</li> <li>Ensure accurate reporting of daily, weekly, and monthly collections data</li> </ul> <p><strong>Requirements</strong></p> <ul> <li style="font-weight: bold;"><strong>3+ years of experience in Finance, Collections, Accounts Receivable, or&nbsp;</strong>Operations/Project Management in fast-paced environments</li> <li style="font-weight: bold;"><strong>2+ years of experience managing a team (ideally 2 to 5 people)</strong></li> <li>Excellent communication skills and proficiency in English (both written and verbal, especially for difficult conversations)</li> </ul> <p><strong>Core Skills: Must-Have</strong></p> <ul> <li>Strong data orientation (Excel, dashboards, tracking metrics)</li> <li>Ability to define and track key metrics such as: <ul> <li>Collections efficiency</li> <li>Agent productivity</li> <li>Call volume and conversion</li> </ul> </li> <li>Proven ability to improve processes or workflows</li> <li>Strong ownership and execution mindset</li> <li>Ability to make decisions independently and move fast</li> </ul> <p><strong>Nice-to-Have</strong></p> <ul> <li>Experience in B2C collections or high-volume customer operations</li> <li>Exposure to CRM or ticketing tools</li> <li>Experience implementing or improving collections tools</li> <li>Background in finance, revenue operations, or customer success</li> </ul> <p><strong>Success in this Role Looks Like</strong></p> <ul> <li>Improved collections % and recovery timelines</li> <li>Clear visibility into metrics and performance</li> <li>Scalable, efficient collections processes</li> </ul> <p><strong>Job Location:</strong> Work From Home / Remote</p> <p><strong>Working Hours:</strong> 7:<span style="font-weight: 400;">00 AM - 4:00 PM EST (US Timings)</span>, Monday to Friday</p> <p><strong>Monthly Salary:</strong> Competitive salary, depending on experience</p> <p>At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical <span style="text-decoration: underline;">to eligible employees</span>.</p> <p><strong>Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.</strong></p> <p><strong><em>Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.</em></strong></p>