Commercial Director

Title, Team and Role Summary

Skills, Knowledge and Values

• Ensure building procedures are in place that support management of the building
• Supporting budget setting, management and reconciliation.
• Develop effective, proactive relationships with all occupiers
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
• Monitor, coach and mentor all members of the hard and soft service partner site teams to deliver a one team ethos. 
• Attention to detail and high levels of occupier engagement and customer service will be required.
• Seek opportunities for continuous improvement in service efficiency/effectiveness
• Develop and maintain strong relationships with key stakeholders and tenants
• IOSH / Member of IWFM
• Building Management/Contractor management
• Time management & Excellent organisational skills
• Proven experience in production and presentation of Client / management reports
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
• Effective line management skills
• Effective PC skills, including working knowledge of Microsoft packages
• Proactive, flexible attitude to changes in the company, IT systems and the role

• Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

• Health, Safety and Environmental Management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate.
• Budget setting, management and reconciliation.
• Occupier and retail management
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
• Working closely with fellow building managers within the network to drive for improved standards and efficiencies.
• Riskwise (H&S compliance systems) CAFM systems
• IOSH essential /NEBOSH desirable
• IWFM Member