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- Full-time
About the role
Key Responsibilities
- Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with Risk, Integrations, BD, and Key Account teams.
- Oversee merchant and channel partner technical onboarding, including documentation preparation, testing coordination, tracking progress, and ensuring timely activation.
- Manage merchant data-enablement workflows, ensuring required data is captured, validated, and aligned with risk and underwriting requirements.
- Lead and manage negotiations with merchants about technical requirements, ensuring they understand Tabby’s data, integration, and compliance needs while balancing business objectives.
- Coordinate cross-functional alignment on product rollouts by preparing merchant-facing materials, supporting GTM plans, and ensuring seamless execution across teams.
- Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.
- Own and improve internal documentation and SOPs, ensuring processes around onboarding, integration, and partner success are scalable and standardized.
- Support BD teams during technical discussions with merchants, ensuring commitments made during sales cycles align with product and risk capabilities.
Skills, Knowledge & Expertise
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