Commercial Project Coordinator

 

YOUR TASKS:

• Receive and process order within required time allotment. Review order from completeness and accuracy to customer specifications including verification from operations /supply chain / keeping the tool list updated
• Follow-up with customer accordingly
• Process confirmation and ensure customer received via written verification
• Inputs and processes all RFQ’s in accordance with all policies, procedures, and customer specifications
• Key contact to ensue customer contact is achieved
• Prepares and manages backlog to ensure order is processed within cost and delivery restrictions
• Back-up to Customer Service Department order entry when needed
• Verify pricing and part #’s and cross check all orders. Ensure customer is updated throughout order, manufacturing, and delivery process
• Assist sales and customers by providing information regarding delivery, product status, pricing. Ensure follow-up and follow through are satisfactory to the customer
• Process material needs as needed and via procedure. Create purchase order in accordance with policy and procedure. Ensures all MSDS and ISO required documents are secured
• Identify risks, delays, and escalate when needed.
• Ensure work area and equipment are maintained, organized and clean to Mapal standards
• Exceed and exhibit all Mapal Inc. behaviors as defined by policy, procedure and standards
• Ensure written flow charts, work instructions and/or standards for each position responsibility is consistent and accurate. Update, refine and adjust as needed or required.
• Actively participates in all cross-functional team projects and assignments as directed by Manufacturing Director
• Tasks as assigned to qualification standard

YOUR PROFILE:

• 3  years customer service representative experience within manufacturing enviroment
• High school diploma; Associates degree in Business and/or Management preferred. Customer Service Excellence
• Demonstrated experience SAP Proficiency
•  Proficient in MS Office and project management tools (e.g., MS Project, Smartsheet).
• Active listening, verbal and written communications
• Proficiency in reading and understanding Engineering drawings and instructions
• Detail oriented and skilled in understanding troubleshooting, process workflow
• Positive, ‘Can do’ attitude and approach

WE OFFER:

• Market competitive salary
• Medical, dental, vision, disability/life and 401(k)
• Opportunities for career development
• Training here and abroad
• Tuition reimbursement
• Wellness programs