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About the role
<p><strong><span data-contrast="none">The place… </span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Main Duties</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="none">Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Maintain a spotless, pristine work environment</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Provides service to and is accountable for an assigned section.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Develop relationships with members in order to provide personalized service.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Polishing cutlery ensuring they are ready for service. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Perform opening and closing procedures including but not limited to the set up and break down of stations.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Maintain a spotless and pristine working environment. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Attending regular trainings with front and back of house teams to learn about any menu changes and specials alongside daily tastings. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Wiping down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Supporting the team with any of their needs on an ad-hoc basis. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Learn the table plan and table numbers of your site.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":100,"335559991":461}"> </span></li>
</ul>
<p><strong><span data-contrast="none">MEASURES OF SUCCESS</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":100,"335559991":461}"> </span></p>
<ul>
<li><span data-contrast="none">Positive feedback from member service surveys.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Mystery guest responses.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Member retention.</span></li>
<li><span data-contrast="none">Overall financial performance of the house.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Punctuality.</span></li>
<li><span data-contrast="none">Feedback from management team.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":0,"335559991":461}"> </span></li>
<li><span data-contrast="none">Weekly and monthly knowledge tests</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":100,"335559739":100,"335559991":461}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What We are looking for...</span></strong> </p>
<ul>
<li><span data-contrast="none">Passion for Food, drink and hospitality</span></li>
<li><span data-contrast="none">Strong attention to details</span></li>
<li><span data-contrast="none">Excellent customer service</span></li>
<li><span data-contrast="none">Fluent in English or Spanish</span></li>
<li><span data-contrast="none">Organised and reliable</span></li>
<li><span data-contrast="none">Ability to handle feedback to achieve member satisfaction</span></li>
<li><span data-contrast="none">Ability to multitask and work in a fast-paced environment</span></li>
<li><span data-contrast="none">Ability to understand and follow written and verbal instructions</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span><strong><span data-contrast="none">Benefits...</span></strong> </p>
<ul>
<li><span data-contrast="none">Team meal whilst on shift prepared by our chefs</span></li>
<li><span data-contrast="none">Soho Friends Membership</span></li>
<li><span data-contrast="none">50% Team discount on Food & Drink, 7 days a week</span></li>
<li>Staff Room Rates</li>
<li><span data-contrast="none">Birthday Day Off</span></li>
<li><span data-contrast="none">Discount on Cowshed products and Soho Home (up to 20%)</span></li>
<li><span data-contrast="none">Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.</span></li>
<li><span data-contrast="none">Continuous training to develop yourself personally and professionally</span></li>
<li><span data-contrast="none">Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.</span></li>
</ul>
Perks & benefits
- Free Gym Membership
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