Community Manager

<div class="content-intro"><h3><strong>Who We Are</strong></h3> <p>VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement &amp; Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.</p> <p><strong>About WPP</strong></p> <p>WPP is the trusted growth partner for the world’s leading brands. We unite&nbsp;cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel&nbsp;in a single company –&nbsp;powered by exceptional talent and our agentic marketing platform, WPP Open,&nbsp;to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit&nbsp;<u><a href="http://wpp.com/" data-outlook-id="2714312b-312f-4651-9f88-d8a4e47547bc">WPP.com</a></u>.</p></div><p><strong>Summary:</strong></p> <p>We are seeking an enthusiastic and dedicated Community Manager to join our team, responsible for building and nurturing a vibrant community across various platforms. In this role, you will engage with members, create compelling content, and foster a sense of belonging within our community, while providing valuable feedback to enhance our strategies.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Actively interact with community members on online and offline platforms (social media, forums, Discord, Slack groups, events, etc.), initiating and sustaining conversations.</li> <li>Plan and execute campaigns, contests, and events that strengthen the sense of belonging and encourage participation among community members.</li> <li>Develop strategies to facilitate the onboarding of new members and enhance the loyalty of existing ones.</li> <li>Create and regularly share engaging and valuable content (posts, articles, videos, FAQs, etc.) specifically for community platforms.</li> <li>Ensure messaging aligns with the company's overall marketing and communication strategies.</li> <li>Enforce community guidelines, managing negative behavior or spam.</li> <li>Respond to members' questions, comments, and complaints in a timely and effective manner, directing them to relevant departments when necessary.</li> <li>Ensure a positive, respectful, and inclusive environment is maintained within the community.</li> <li>Continuously monitor, gather, and analyze feedback, trends, and user behavior from the community.</li> <li>Provide valuable insights to product, marketing, and customer service teams.</li> <li>Track key performance metrics such as community growth, engagement rate, and satisfaction, and provide regular reports.</li> <li>Work closely with marketing, product development, customer service, and other relevant departments to ensure the community strategy aligns with company goals.</li> <li>Represent the community at internal company events.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>At least 3-5 years of experience in community management, social media management, or digital marketing.</li> <li>Excellent verbal and written communication skills in Turkish and English, with the ability to tell compelling stories.</li> <li>Strong empathy, active listening, and problem-solving skills.</li> <li>Proficiency with various social media platforms and community management tools.</li> <li>Ability to demonstrate creative and innovative approaches to content creation (text, visual, video).</li> <li>Basic analytical thinking and reporting skills with the ability to interpret community metrics.</li> <li>Crisis management and conflict resolution abilities.</li> <li>Strong interpersonal skills, energetic, with a positive approach.</li> <li>Proactive, responsible, and results-oriented work ethic.</li> <li>Team-player, open to collaboration, and adaptable.</li> <li>Ability to quickly adapt to evolving digital trends and community dynamics.</li> <li>Curious, eager to learn, and committed to continuous self-improvement.</li> <li>Proficiency in basic graphic design or video editing programs (e.g., Canva, CapCut, Adobe Spark) is a plus.</li> <li>Experience with CRM or advanced community management software (e.g., Sprinklr, Hootsuite, Sprout Social) is a bonus.</li> <li>Experience working closely with AI tools is appreciated.</li> </ul><div class="content-conclusion"><p><span class="normaltextrun"><span lang="EN-GB"><span lang="EN-GB">We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.</span></span></span></p> <p><span class="normaltextrun"><span lang="EN-GB">WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</span></span><span class="scxw176048299"><span lang="EN-GB">&nbsp;</span></span></p> <p><span class="scxw176048299"><span lang="EN-GB">VML is a WPP agency (NYSE: WPP). For more information, please visit  <a href="https://www.vml.com/" target="_blank">www.vml.com</a>, and follow along on&nbsp;<a href="https://www.instagram.com/vml_global/?hl=en">Instagram</a>, <a href="https://www.linkedin.com/company/vml/">LinkedIn</a>, and <a href="https://x.com/vml_global?lang=en">X</a>.</span></span></p> <p>When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our&nbsp;<a href="https://www.vml.com/recruitment-privacy-policy">Recruitment Privacy Policy</a>. California residents should read our&nbsp;<a href="https://www.vml.com/california-recruitment-privacy-notice">California Recruitment Privacy Notice</a>. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.</p></div>