Complex Injury Claims Auditor

Key Responsibilities

• Conduct technical audits to assess file handling against internal standards and client requirements
• Deliver clear, constructive feedback to support the development of file handling teams
• Identify trends, risks, and areas of financial leakage across the unit
• Produce detailed audit reports with actionable recommendations and improvement plans
• Support bespoke audit requests from Technical and Business Unit Directors
• Contribute to training and upskilling initiatives based on audit findings
• Provide mentoring and guidance to individuals and teams
• Assist with feedback arising from client SLA audits
• Support quality improvement and incident reporting processes

What You'll Bring

• Strong understanding of complex and catastrophic injury claims
• Experience handling a high value complex injury caseload (experience in handling and/or auditing cases in value of £500K minimum)
• Knowledge of motor and EL/PL claims
• Ability to assess evidence, strategy, investigations, and reserving
• Strong risk evaluation and decision-making skills

• Excellent attention to detail
• Strong report writing and analytical skills
• Ability to identify trends and performance issues
• Effective time management and ability to meet targets
• Confident IT skills

• Clear and confident communicator
• Able to deliver feedback with sensitivity and professionalism
• Calm and objective under pressure
• Highly organised and self-motivated
• Fair, balanced, and solutions-focused approach

What We Offer

• Competitive salary
• Entry into the Davies Incentive Scheme
• Hybrid working
• 25 days holiday + bank holidays (with buy/sell options)
• Private medical insurance
• Critical illness cover
• Health cash plan
• Employer pension contribution
• Cycle to Work, Tech Scheme & Season Ticket Loan
• Gym Flex membership