Compliance Consultant

About the role

• Identify and deliver member and supplier audits in line with the data monitoring plan 
• Plan own audit schedule with an efficient and professional approach, maximising time and resources 
• Ensure all data submitted to Valpak by its members meets the required standard of accuracy, advising members appropriately 
• Provide support to the Audit Manager in the delivery of the data monitoring plan 
• Complete audits both in person at sites and over Teams 

• Be a Regulatory expert, providing technical guidance to members and support to other departments within Valpak
• Understanding of VDI systems and data gathering. Rules checking of VDI EPIC forms
• Support members with the transition to EPR
• Develop a detailed knowledge of the data submission process 
• Participate in all data submission rounds

• Manage a portfolio of member accounts ensuring an appropriate level of service is delivered 
• Perform a vital role in the retention and also recruitment of compliance scheme members 
• Actively participate in member training including presenting at events 

• Provide excellent service and work with customer to understand their business needs, and any ways in which we can help them 
• Develop a rapport with other departments within the business especially VDI, to ensure outstanding member service is delivered at all times 
• Be seen as an escalation point for Environmental Compliance Advisors, and take responsibility for difficult member situations and technical queries 
• Work with the wider auditor team, SAMs and Policy to build and integrate knowledge across compliance
• Support with testing of systems as and when required

• Be fully aware of and actively promote Valpak’s service offering 
• Identify and source leads during customer facing situations 

• Ensure accurate records of all member and non-member contact are maintained within Valpak’s in-house systems 

• Strong communication and negotiation skills 
• Polite and professional at all times 
• Positive, proactive, enthusiastic and approachable 
• Excellent interpersonal skills 
• Flexibility and adaptability 
• Ensure an excellent level of customer service and accuracy in the delivery of Valpak’s monitoring plan 

What we need from you

• Ability to pick up, retain and deliver technical and regulatory information 
• Customer focused with drive to provide the highest level of customer satisfaction 
• Ability to demonstrate a broad knowledge of the business and industry 
• Exceptional organisational skills with the ability to prioritise own workload 
• Attention to detail and a professional, proactive work ethic 
• Good numeracy skills 
• Strong communication and confident presentation skills 
• Flexibility and adaptability to working practice 
• The drive to learn and develop in an ever-changing company 
• Excellent team player 
• Knowledge of Microsoft Office applications, in particular Excel 
• An interest or experience in environmental issues 
• Valid drivers’ licence and confident driver 
• Ability to stay away from home from time to time 
• Understanding of EPIC processes (desirable) 

• Educated to Degree level or equivalent (or industry experience will be considered) 

What we offer

• Dual Location / Hybrid worker Status 
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• Car Allowance or  company car scheme
• 25 days annual leave plus bank holidays, volunteering day and your birthday off! 
• Option to buy and sell up to 9 days annual leave 
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership 
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes 
• Pension scheme up to 8% employer contribution 
• Access to reward & discount platform 
• Wellbeing initiatives