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Computer Support Specialist
ARKASTAT2
State University3d ago
About the role
Partner with IT Support Services team in managing projects as assigned Extend and bring consistency to ITS project management and business analysis methodology Manage daily operations of the campus help desk, ensuring timely response and resolution of technical support requests for students, faculty, and staff. Supervise and coordinate after-hours support staff, including scheduling, training, performance monitoring, and escalation management. Monitor ticketing systems and ensure service request…
Read the full description on the original posting.
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