Connected Care Case Manager

Position Title: Connected Care Case Manager 

Department: Homeless Guest Services  

Reports To: Director of Homeless Guest Services 

Status: Full-time, Non-Exempt, Hourly

  

General Function: The Connected Care Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.  

Position Requirements:  

• Bachelor’s Degree in Psychology, Sociology, Social Work, etc., OR equivalent social work/client-facing experience required 

• Administrative competencies to handle homeless program logistics 

• Displaying leadership and compassion to our guests  

• Personable, amiable, and adaptable in a team environment  

• Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks  

• Attend department meetings or check in meetings with the Director of Homeless Guest Services 

• Experience working with people without homes 
   

Principal Activities:

Provide individualized case management to Connected Care clients. 

• Work with community agencies, SBRM Men’s Program, and HGS to coordinate intakes & exits of Connected Care Beds  

• Develop a clearly written individualized treatment plan for assigned case load 

• Maintain accurate data in computer databases and logs  

• Build trust and rapport with guests  

• Provide appropriate referrals including (but not limited) to substance abuse treatment 

• Assist Connected Care clients with transportation needs  

• Track client progress and provide updates and report to HGS team and other SBRM staff  

• Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care  

• Provide crisis intervention services when needed  

• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients  

• Participate in evaluation and trainings to better respond to client/community needs  

• Support Shelter Case Managers as needed 

• Perform case management activities including (but not limited to):  

• • Intake assessments and evaluations  

• • Establishing program goals and priorities.  

• • Conducting scheduled case management meetings with guests.  

• • Following up on treatment referrals for clients and supporting client’s transition from Connected Care Bed to treatment  

  

 Be a contributing member of the Homeless Guest Services team. 

• Meet with Homeless Guest Services team to discuss operations and guests  

• Keep team apprised of client issues and concerns

• Maintain good rapport with Men’s staff, HGS staff, and security personnel with a willingness to work together to solve difficult problems  

• Act as a responsible party, alongside SBRM Men’s Staff, HGS Staff, and security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property  

• Support the Emergency Shelter Team as needed  

• Assist with piloting new Homeless Guest Services initiatives and programs 

  

Compensation and Benefits: 

• $24.00-$26.00 DOE 

• Company sponsored retirement plan with a 4% match 

• 15 vacation days, 13 holidays, and paid sick time 

• Employer sponsored health benefits