Lead Consultancy Director

• Differentiates Sabio in the market
• Drives upstream value creation
• Unlocks downstream transformation and managed service opportunities
• Strengthens strategic client relationships

Key Responsibilities

• Define and codify Sabio’s Consulting & Advisory offering across AI & Automation, Data & Insights and Operational CX.
• Develop structured, repeatable consultancy packages with clear pricing, delivery methodologies and value propositions.
• Professionalise delivery standards, commercial frameworks and consulting methods.
• Establish scalable consulting models aligned to transformation and managed services growth.
• Build a thought leadership profile for Sabio’s advisory capability through events, white papers and industry engagement.

• Own consultancy revenue, margin and growth targets.
• Operate as a visible and credible market-facing leader, driving new business acquisition.
  • Partner closely with the CCO, CROs, Sales Teams and Marketing to:
    Build pipeline and market presence
  • Develop domain-led propositions
  • Create compelling consultancy-led sales narratives
• Provide specialist commercial support in complex sales cycles.
• Lead and/or support the development of high-quality consultancy proposals.
• Surface follow-on transformation and managed service opportunities through delivery excellence.

• Lead and oversee the delivery of high-quality consulting engagements.
• Ensure consultancy engagements drive measurable business outcomes and strong CSAT scores.
• Build client advocacy and develop case studies to support ongoing sales.
• Maintain quality assurance and delivery governance standards.
• Embed continuous improvement in delivery methods.

• Revenue growth and margin management.
• Capacity planning and utilization.
• Cost management and commercial performance.
• Performance reporting against key metrics.

• Sales performance
• Revenue and margin
• Client satisfaction (CSAT)
• Case study production and referenceability

• Build and lead the consulting team from internal and external talent.
• Initial structure likely to include:
  • 1 Principal Consultant
  • 2 Consultants
  • 1–2 Analysts
• Provide line management, coaching and professional development.
• Define career pathways and capability frameworks.
• Create a high-performance, commercially minded consulting culture.
• Scale the team in line with growth strategy.
  
  

Skills Knowledge and Expertise

• Significant senior consultancy leadership experience within a recognised consulting firm or high-growth consultancy environment.
• Proven track record of building, leading and scaling a consulting practice.
• Demonstrable experience in both:
  • Hunter capability: driving new business, opening new markets, winning complex consulting deals.
  • Farmer capability: expanding accounts, driving repeat business and growing managed services from advisory engagements.
• Strong knowledge of the Customer Experience (CX) market, including AI, automation and data-led transformation.
• Full commercial acumen, including P&L ownership and margin management.
• Experience collaborating effectively with sales functions to build pipeline and close deals.
• Ability to engage credibly and confidently at C-level and Board level.
  
  

• Entrepreneurial mindset with the ability to scale and professionalise.
• Commercially astute and outcome-driven.
• Strong presence and influence at executive level.
• Structured thinker able to codify services into repeatable offerings.
• Credible thought leader in CX, AI or data transformation.
• Resilient, delivery-focused and highly accountable.

Benefits