Sr Consultant Business Analyst

<p class="p1"><strong>Business Analyst</strong></p> <p class="p2">Greenlight is a Canadian-founded forward-thinking technology services firm specializing in Robotic&nbsp;Process Automation (RPA) Consulting and Technology Staffing. We have a high-performance mindset&nbsp;with a culture that is driven by our values, including kindness, ownership, transparency, and fairness.</p> <p class="p2">This drives a collaborative workplace where we have fun, keep integrity in our work, and authenticity&nbsp;every step of the way.</p> <p><strong>What makes a star at Greenlight?</strong></p> <ul> <li class="p4">Inherently inquisitive and driven</li> <li class="p4">Innovative, detailed, and process-oriented</li> <li class="p4">Passionate about all things Technology</li> <li class="p4">Outstanding communication and presentation skills</li> </ul> <p class="p2">We have plans for aggressive growth, and we’re looking for energetic team players to join us during&nbsp;this exciting time. If you are ambitious, results-driven and looking to fast track your career, Greenlight&nbsp;Consulting is where you need to be. Let’s talk!</p> <p class="p3"><strong>The Role:</strong></p> <p class="p2">We are looking for a sharp, client-confident Business Analyst to join our UiPath automation delivery&nbsp;team. You will be the engine behind our discovery and documentation process, responsible for&nbsp;translating complex business processes into clear, precise automation requirements that our Solution&nbsp;Architect and UiPath developers can build against.</p> <p class="p2">This is not a back-office BA role. You will be in client sessions, facilitating process walkthroughs with&nbsp;subject matter experts, navigating ambiguity, and producing documentation that serves as the single&nbsp;source of truth for every automation we build. Quality here is non-negotiable: a weak PDD costs us&nbsp;rework, erodes client confidence, and delays go-live.</p> <p class="p2">You will work directly alongside a Delivery Consultant (who manages the client relationship and&nbsp;commercial track) and a Solution Architect (who owns technical direction), with day-to-day&nbsp;collaboration with in-house UiPath developers throughout the build and testing phases.</p> <p class="p3"><strong>Skills and Competencies:</strong></p> <p class="p2">• 1-4 years of experience in a Business Analyst, process analyst, or requirements-gathering role&nbsp;within technology or software delivery• Proven experience facilitating process discovery sessions with business stakeholders and&nbsp;translating outputs into formal documentation</p> <p class="p2">• Demonstrated ability to produce structured requirements or process documentation (PDDs,&nbsp;BRDs, user stories, or equivalent)</p> <p class="p2">• Experience working within agile delivery teams - comfortable with sprint cadences, backlog&nbsp;grooming, and iterative delivery</p> <p class="p2">• Direct exposure to RPA or automation projects is a strong advantage - understanding what&nbsp;makes a process automatable matters here</p> <p class="p2">• Precision and attention to detail - your documentation is what gets built; ambiguity costs time&nbsp;and money</p> <p class="p2">• Strong facilitation skills - able to run structured discovery sessions, keep discussions on track,&nbsp;and extract the detail that matters</p> <p class="p2">• Clear, confident communicator - equally effective with technical architects and non-technical&nbsp;business stakeholders</p> <p class="p2">• Analytical mindset - able to deconstruct complex processes, identify decision logic, and&nbsp;anticipate edge cases</p> <p class="p2">• Self-starter with strong time management - able to juggle multiple discovery tracks across&nbsp;concurrent projects</p> <p class="p2">• Comfortable with ambiguity - confident operating in fast-moving engagements where not&nbsp;everything is defined upfront</p> <p class="p2">• Working knowledge of UiPath or another RPA platform - enough to understand what the&nbsp;development team needs from a PDD</p> <p class="p2">• Experience with process mapping and diagramming tools (Visio, Lucidchart, or equivalent)</p> <p class="p2">• Comfortable working across common enterprise systems - ERP, CRM, document management,&nbsp;or workflow tools (client environments vary)</p> <p class="p2">• Familiarity with project management and documentation platforms such as Jira, Confluence,&nbsp;or equivalent</p> <p class="p3"><strong>Responsibilities:</strong></p> <p class="p2">• Lead process discovery workshops with client subject matter experts - facilitating&nbsp;walkthroughs, asking the right questions, and surfacing exceptions and edge cases that clients&nbsp;do not volunteer</p> <p class="p2">• Map current-state processes end-to-end, including decision points, system touchpoints,&nbsp;volume data, and known exceptions</p> <p class="p2">• Identify automation candidates and prioritise based on complexity, volume, and business&nbsp;impact in collaboration with the Delivery Consultant and Solution Architect</p> <p class="p2">• Probe for process variability and unstated assumptions - the details that break automations in&nbsp;UAT if not captured upfront• Produce high-quality Process Definition Documents (PDDs) that serve as the authoritative&nbsp;build specification for the Solution Architect and developers</p> <p class="p2">• Document process flows, decision trees, business rules, system interactions, and exception&nbsp;handling with precision and clarity</p> <p class="p2">• Maintain and version-control all documentation throughout the delivery lifecycle - from&nbsp;discovery through to post-go-live</p> <p class="p2">• Translate business language into structured, unambiguous requirements that development&nbsp;teams can act on without interpretation</p> <p class="p2">• Build working relationships with client process owners and SMEs - creating an environment&nbsp;where they share the detail you need, not just what they think you want to hear</p> <p class="p2">• Manage stakeholder availability and input across tight 3-6 month delivery windows, escalating&nbsp;access risks to the Delivery Consultant early</p> <p class="p2">• Communicate clearly with both technical teams (SA, developers) and non-technical client&nbsp;stakeholders - adjusting your language accordingly</p> <p class="p2">• Prepare and present process documentation for client sign-off, walking stakeholders through&nbsp;what has been captured and why it matters</p> <p class="p2">• Design UAT test scripts aligned to the documented process flows and agreed acceptance&nbsp;criteria</p> <p class="p2">• Coordinate UAT execution with client testers - preparing them, managing the test schedule,&nbsp;logging defects, and tracking resolution</p> <p class="p2">• Act as the bridge between client testers and the development team during UAT, triaging issues&nbsp;and distinguishing genuine defects from scope queries</p> <p class="p2">• Maintain a clear defect log and drive closure before go-live, escalating blockers to the Delivery&nbsp;Consultant where needed</p> <p class="p2">• Participate actively in sprint ceremonies - backlog refinement, sprint planning, reviews, and&nbsp;retrospectives</p> <p class="p2">• Break down discovery outputs into user stories and acceptance criteria that slot into the&nbsp;development backlog</p> <p class="p2">• Respond quickly to build-phase queries from developers and the SA - reducing the back-and-&nbsp;forth that slows delivery</p> <p class="p2">• Flag scope, requirement, or stakeholder risks to the Delivery Consultant as they emerge - not&nbsp;after they have already caused a delay</p> <p class="p2">• Take personal ownership of documentation quality - treat every PDD as a client-facing&nbsp;deliverable, because it is</p> <p class="p2">• Incorporate feedback from developers and the SA into your discovery and documentation&nbsp;approach over time</p> <p class="p2">• Build a reusable library of process templates, discovery frameworks, and PDD standards that&nbsp;raise the bar for the whole team</p> <p class="p2">• Support post-project reviews, capturing lessons learned to improve future discovery and <span class="s7">delivery cycles</span></p> <p class="p2"><strong>We are committed to a diverse </strong><strong>and inclusive recruitment.</strong><span class="s8"><strong> </strong></span><span class="s7">Greenlight is </span>proud to always have and continue to be an&nbsp;equal opportunity employer. We believe in&nbsp;equal employment opportunity for all,&nbsp;regardless of ethnicity, culture, sexual&nbsp;orientation, religion, age, gender, and&nbsp;disability status.</p> <p class="p2"><span class="s9"><strong>We care.</strong></span><span class="s10"><strong> </strong></span>Greenlight supports the&nbsp;communities we work in. We have an&nbsp;employee-driven committee, <span class="s11">Do GLood,</span> that&nbsp;supports not-for-profit initiatives we are&nbsp;passionate about. Check out our <span class="s11">website, </span><span class="s11">Instagram</span>, and <span class="s11">LinkedIn </span>to learn more about&nbsp;us!</p> <p class="p2">Greenlight is proud to have been recognized and awarded a <strong>Great Place to Work™ Certification</strong><span class="s7"> with a whopping score of </span><span class="s12"><strong>98%</strong></span><span class="s7">!</span></p> <p class="p7">Learn more.</p>