Associate Consultant, Customer Adoption Management

How You'll Make an Impact

• Execute post-implementation configuration and optimization for assigned customer health plans in partnership with TAMs/CAMs. 
• Configure, enhance, and maintain Vena data models, templates, reports, workflows, and integrations to support evolving customer needs. 
• Ensure accuracy and reliability of customer data feeds, aligned with solution design and health plan objectives. 
• Deliver timely, high-quality configuration updates that drive product adoption and measurable value realization. 
• Test, validate, and quality-check all configuration changes prior to release or customer enablement. 
• Troubleshoot configuration, data, and performance issues, recommending scalable, sustainable solutions. 
• Identify opportunities to standardize, simplify, and automate configurations to improve efficiency and reduce support effort. 
• Document configuration approaches, assumptions, and changes to support customer transparency and internal continuity. 
• Contribute to reusable templates, configuration patterns, and best practices to enable scale across the Customer Adoption team. 
• Take ownership of adoption and retention KPIs (NRR/GRR, utilization metrics, adoption score) while demonstrating proactive, self-directed execution. 

We'd Love to See

• 1-2 years of work experience in Financial Planning & Analysis (FP&A)/Accounting and/or Software Implementation.   
• A passion for continuously learning new technology, and improving business processes for our customers 
• Resourcefulness and eagerness to learn and grow, takes initiative to find answers 
• Excellent communication skills in English, proactively asks thoughtful questions, and demonstrates understanding of customer needs 
• Ability to work collaboratively in a team environment, and present effectively with all levels in an organization 
• Experience in applying problem solving skills (quantitative, conceptual, analytical)  
• Strong Microsoft Excel skills 
• Data Integration and data modeling experience, or a willingness to learn 
• Experience or knowledge of database management (i.e. ETL, Oracle, SQL Server, etc