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About the role
<div class="content-intro"><p><span style="color: rgb(7, 1, 84);"><strong><span class="TextRun SCXW237594961 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW237594961 BCX0">Are you ready to make an impact?</span></span></strong></span></p></div><p><span style="color: rgb(0, 45, 98);"><span data-contrast="none">West Monroe is seeking a </span><strong><span data-contrast="none">Senior Consultant</span></strong><span data-contrast="none"> with business and technology consulting experience to join our Platforms & Customer Strategy team within our Technology & Experience practice. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></p>
<p><span style="color: rgb(0, 45, 98);"><span data-contrast="none">We are looking for someone with deep expertise leading </span><strong><span data-contrast="none">ServiceNow </span></strong><span data-contrast="none">implementations. As a Senior Consultant, you will work closely with clients to understand their business needs, translate them into functional requirements, and configure ServiceNow CSM solutions to enhance their customer service operations and achieve their business goals. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></p>
<p><span style="color: rgb(0, 45, 98);"><strong><span data-contrast="none">What you’ll do:</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></p>
<ul>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Manage end-to-end ServiceNow implementations, including configuration, integration, and testing, ensuring adherence to best practices and client goals.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Lead business process review sessions to identify user stories/requirements </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Lead ServiceNow solution design sessions from the identified user stories/requirements </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Oversee and execute ServiceNow configuration activities, ensuring solutions are tailored to meet client needs while adhering to platform best practices</span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Facilitate business process reviews to identify client requirements and processes</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Facilitate unit, system, and end-user testing to validate functionality, identify gaps, and ensure quality deliverables</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Develop and deliver end-user training materials, user guides, and documentation to enable successful adoption of ServiceNow solutions</span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Assist with managing project status, timelines, risks for overall project or individual workstream</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Exhibit market knowledge and technical familiarity with ServiceNow </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Contribute to thought leadership development aligned to specific engagement (blogs, articles, white papers). </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Stay current with ServiceNow product updates, enhancements, and industry trends to provide cutting-edge solutions. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Mentor more junior-level consultants day-to-day in personifying West Monroe values with clients, on project teams, and within individual relationships. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<p><span style="color: rgb(0, 45, 98);"><strong><span data-contrast="none">What you’ll bring:</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></p>
<ul>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Bachelor’s degree or equivalent experience required. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) is strongly preferred. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">4+ years of ServiceNow consulting experience</span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Previous experience managing multiple workstreams as a member or leader on ServiceNow implementations including leading requirements sessions, processing workflows, leading solutions design, configuring solutions, conducting systems integrator and user acceptance testing, managing deployment/go-live, and providing ongoing support. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Hands-on configuration experience with ServiceNow App Engine.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Strong understanding of customer service processes and best practices. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Experience with Agile methodologies</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">A commitment to inclusion and diversity, and openness to new ideas and perspectives. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Ability to travel up to 50%.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-contrast="none">Hybrid role: 2x per week in office</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="color: rgb(0, 45, 98);"><span style="color: rgb(0, 45, 98);"><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">You must be eligible to work in the United States without requiring sponsorship now or in the future.</span></span></li>
</ul>
<p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p data-ccp-props="{"335551550":1,"335551620":1,"335559683":2,"335559685":557,"335559731":0,"335559737":0,"335562764":2,"335562765":1,"335562766":4,"335562767":0,"335562768":4,"335562769":8.81}"><span data-usefontface="false" data-contrast="none">Based on pay transparency guidelines, the salary range for this role can </span><span data-usefontface="false" data-contrast="none">vary based on your proximity to one of our West Monroe offices (see </span><span data-usefontface="false" data-contrast="none">table below). Information on our competitive total rewards package, </span><span data-usefontface="false" data-contrast="none">including our bonus structure and benefits is </span><a href="https://www.westmonroe.com/careers/benefits"><span data-usefontface="false" data-contrast="none">here</span></a><span data-usefontface="false" data-contrast="none">. Individual salaries are </span><span data-usefontface="false" data-contrast="none">determined by evaluating a variety of factors including geography, </span><span data-usefontface="false" data-contrast="none">experience, skills, education, and internal equity.<br><br></span><span data-usefontface="true" data-contrast="none">Employees (and their families) are covered by medical, dental, vision, and basic </span><span data-usefontface="true" data-contrast="none">life insurance. Employees are able to enroll in our company’s 401k plan, </span><span data-usefontface="true" data-contrast="none">purchase shares from our employee stock ownership program and be eligible to </span><span data-usefontface="true" data-contrast="none">receive annual bonuses. Employees will also receive unlimited flexible time off </span><span data-usefontface="true" data-contrast="none">and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental </span><span data-usefontface="true" data-contrast="none">leave will also be available upon hire date. </span></p></div><div class="title">Seattle or Washington, D.C.</div><div class="pay-range"><span>$127,800</span><span class="divider">—</span><span>$150,200 USD</span></div></div><div class="pay-input"><div class="title">Los Angeles</div><div class="pay-range"><span>$133,800</span><span class="divider">—</span><span>$157,300 USD</span></div></div><div class="pay-input"><div class="title">New York City or San Francisco</div><div class="pay-range"><span>$139,800</span><span class="divider">—</span><span>$164,500 USD</span></div></div><div class="pay-input"><div class="title">A location not listed above</div><div class="pay-range"><span>$121,600</span><span class="divider">—</span><span>$143,000 USD</span></div></div></div><div class="content-conclusion"><p> </p>
<h3><span style="color: rgb(7, 1, 84);">Other consultancies talk at you.</span><br><span style="color: rgb(7, 1, 84);">At West Monroe, we work with you.</span></h3>
<p><span style="color: rgb(7, 1, 84);">We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.</span></p>
<p><span style="color: rgb(7, 1, 84);">The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.</span></p>
<p><span style="color: rgb(7, 1, 84);">At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.</span></p>
<p><span style="color: rgb(7, 1, 84);">You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.</span></p>
<p> </p>
<p><span style="color: rgb(7, 1, 84);"><strong><span data-contrast="auto">West Monroe</span></strong><strong><span data-contrast="auto"> </span></strong><strong><span data-contrast="auto">is an Equal Employment Opportunity Employer </span></strong> </span><br><span style="color: rgb(7, 1, 84);"><span data-contrast="auto">We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit </span><a style="color: rgb(7, 1, 84);" href="http://www.westmonroe.com/inclusion"><span data-contrast="none">www.westmonroe.com/inclusion</span></a><span data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to <a href="mailto:recruiting@westmonroe.com">recruiting@westmonroe.com</a>.</span></span></p>
<p><span style="color: rgb(7, 1, 84);"><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Please review our <a href="https://www.westmonroe.com/ai-use-policy" target="_blank">current policy regarding use of generative artificial intelligence during the application process</a>.</span></span></p>
<p><span style="color: rgb(7, 1, 84);"><span data-contrast="auto">If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked </span><a style="color: rgb(7, 1, 84);" href="https://www.westmonroe.com/privacy-policy/applicant-ccpa"><span data-contrast="none">here</span></a><span data-contrast="auto">. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></span></p></div>
Perks & benefits
- 401k
- Unlimited Vacation
- Paid Time Off
- Equity Compensation
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