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- Permanent Full Time
About the role
About You
Key Knowledge/Experience
- Experience in a contact centre or phone-based customer service role.
- Strong communication skills, both verbal and written.
- Ability to remain calm under pressure and think on your feet.
- Confident problem-solving skills with a solutions-focused mindset.
- Strong organisation and attention to detail.
- Commercial awareness and the ability to balance guest and business needs.
- Confidence using multiple systems and logging tools.
Shift Patterns
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