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Contact Centre Manager
Fmi
County Dublin3w ago
- Employment
- Permanent Full Time
About the role
Your mission Reports To Head of Operations Location : On Site, Dundrum Dublin 14 Employment Type : Full-time, permanent Role Overview The Contact Centre Manager will lead the daily operation of the contact centre, ensuring excellent customer service, strong team performance, and delivery against agreed KPIs and service levels. Key Responsibilities Manage day-to-day contact centre operations across inbound and/or outbound activity. Lead, coach, and develop team leaders and agents. Monitor perform…
Read the full description on the original posting.
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