Contact Centre Team Leader

Job Title: Contact Centre Team Leader

Location: Exchange Quay, Manchester

Brand: LRG

Salary:  OTE of £35,000 + with an uncapped bonus/ commission scheme.

Hours: Monday- Friday 9:00am-5:30pm.

About Us: 

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities 

We are looking for a highly motivated and experienced team leader to manage a team of 6-12 agents in our contact centre. The successful candidate will be responsible for ensuring that core KPIs are achieved and quality assessments are carried out. They will also be responsible for other tasks associated with managing a team of agents.

Key Responsibilities: 

• Manage a team of 6-12 agents

• Ensure that core KPIs are achieved

• Carry out quality assessments

• Provide coaching and feedback to agents

• Ensure that all agents are trained to a high standard

• Monitor and report on team performance

• Ensure that all company policies and procedures are adhered to

• Identify areas for improvement and implement changes where necessary

• Work closely with other departments to ensure that the contact centre is running smoothly

• Ensure that all sales leads are dealt with in a timely and professional manner

What are we looking for: 

• Previous experience in a similar role

• Excellent communication and interpersonal skills

• Strong leadership skills

• Ability to work under pressure and meet deadlines

• Good problem-solving skills

• Ability to motivate and inspire a team

• Good knowledge of contact centre operations and best practices

What we can offer you: 

• Proven track record for career growth and advancement within the company 

• Market leading training and ongoing professional development  

• Supportive and collaborative team environment 

Benefits: 

• Competitive base salary and Commission structure 

• Quarterly and yearly awards

• Salary sacrifice pension scheme  

• Generous Holiday allowance, increasing by 1 day per year based on service with up to an additional 5 days holiday per year 

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. 

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.