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- Employment
- Permanent
- Seniority
- Senior
About the role
Key Responsibilities
- assure the quality of content delivery within your service team and contribute to Made Tech’s content design standards
- be accountable for the production of high quality, user-centred content
- help delivery teams get a shared understanding of problems to solve and ideas to test
- have good knowledge of how to make services accessible to everyone
- audit services to identify accessibility issues with content
- have thorough knowledge of the government Service Standard and how to meet it through content design best practice
- demonstrate good habits for sharing and improving content
- demonstrate experience in creating, iterating, managing and overseeing content across multiple channels
- encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
- build relationships with clients, earning their trust and understanding their needs
- identify opportunities for new work
- manage less experienced content designers
- support the hiring and onboarding of content designers
- contribute to a safe, supportive, healthy community of practice
- represent content design publicly and internally
Skills, Knowledge and Expertise
Benefits
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