Content Strategist – Generative AI & User Support

<p><strong>Position Overview</strong></p> <p>We’re looking for a passionate and resourceful Content Strategist who thrives at the intersection of product innovation and user experience. This role is ideal for someone with a start-up mindset, a deep understanding of mobile platforms, and a drive to improve support content that reaches millions of users. You’ll play a key role in shaping Help Center articles, customer support messaging, and content that powers Generative AI systems—all while collaborating with cross-functional teams to deliver clear, empathetic, and effective communication.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Write, edit, test, and optimize Help Center articles and customer support responses in alignment with content strategy</li> <li>Develop and refine content that enables Generative AI systems to deliver accurate and helpful responses</li> <li>Apply and maintain content standards and best practices across all support channels</li> <li>Leverage data to inform content decisions, troubleshoot known issues, and influence partner teams to improve user experience</li> <li>Manage multiple content projects simultaneously while meeting tight and frequently shifting deadlines</li> <li>Test products and collaborate with subject-matter experts to translate technical knowledge into clear, structured documentation</li> <li>Partner with product and operations teams to craft support messaging that is clear, effective, and empathetic</li> </ul> <p><strong>Minimum Qualifications</strong></p> <ul> <li>Bachelor’s degree in English or a related field from an accredited U.S. institution (or equivalent international degree)</li> <li>2+ years of experience in technical writing or content strategy</li> <li>At least 6 months of experience writing content for Generative AI applications</li> <li>Strong editorial judgment and critical thinking skills, especially around complex or sensitive topics</li> <li>Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms</li> <li>Experience working with content management systems (CMS)</li> <li>Familiarity with project management tools</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Experience managing projects in fast-paced, ambiguous environments with competing priorities</li> <li>Proficiency in data analysis, XML editing, and AI tools</li> <li>Background in content development for large-scale digital platforms</li> <li>Experience with mixed-methods research or user testing to inform content decisions</li> </ul> <p><strong>Location</strong>: Remote (PST or EST)</p> <p><strong>Role type:&nbsp;</strong>Contract 12 Month Position&nbsp;</p> <p><strong>Expected hours</strong>: 40 per week&nbsp;</p> <p><strong>Benefits:</strong></p> <ul> <li>Dental insurance</li> <li>Health insurance</li> <li>Health savings account</li> <li>Life insurance</li> <li>Paid time off</li> <li>Retirement plan</li> <li>Vision insurance</li> </ul> <p><strong>Schedule:</strong></p> <ul> <li>8 hour shift</li> <li>Monday to Friday</li> </ul> <p><strong>Application Question(s):</strong></p> <ul> <li>Do you or will you in the future require any sponsorship to work in the US?</li> </ul> <p><strong>Language:</strong></p> <ul> <li>English&nbsp; (Required)</li> </ul> <p>&nbsp;</p>