Continuous Improvement Manager

You’ll lead initiatives end-to-end, combining structured problem-solving with hands-on execution, while also helping to build and embed frameworks, tools, and governance that support continuous improvement across the business! 

Key responsibilities: 
Shaping the Continuous Improvement Function 

• Help define and embed Plenti’s organisation-wide approach to continuous improvement, including frameworks, governance, tools, and templates
• Maintain a pipeline of improvement opportunities, ensuring initiatives are prioritised based on strategic value and financial impact
• Champion a culture of continuous improvement across the business, coaching and supporting teams to identify and act on improvement opportunities in their day-to-day work

Continuous Improvement Delivery

• Identify and analyse existing business processes and ways of working across Plenti’s organisation, using data and structured diagnostics to surface inefficiencies and improvement opportunities
• Design and implement practical, scalable improvements that reduce operational costs and improve how work gets done
• Lead end-to-end delivery of improvement initiatives, from problem definition and solution design through to implementation and benefits realisation
• Track and report on the operational and financial impact of improvement initiatives, ensuring benefits are clearly defined, measured, and realised

• Act as a trusted partner to senior leaders across Plenti, helping them identify where processes are holding the business back and how to fix them
• Build strong working relationships across functions including operations, sales, technology, finance and compliance to understand workflows and co-design solutions
• Communicate clearly and compellingly on findings, recommendations, and progress to the senior leadership team and executive
  
  

• 5+ years’ experience in consulting, operational excellence, continuous improvement, or similar roles
• Proven track record of delivering measurable improvements such as cost reduction, efficiency gains or operational uplift
• Strong process mapping, solution design and structured problem-solving capability—you can diagnose complex problems into clear, actionable solutions
• Experience applying Lean, Six Sigma, or similar frameworks in real-world environments
• Excellent communication skills, with the ability to influence and engage senior stakeholders
• Interest or experience in AI and automation as drivers of productivity
  Experience in financial services, lending, or fintech environments (Desirable)
• Exposure to technology-led improvements (automation, workflow tools, system integration, digital transformation) (Desirable)