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- Employment
- Permanent Full Time
- Seniority
- Lead
About the role
Key Responsibilities
- Lead the design and development of conversational experiences for chatbots using platforms such as Yellow.ai, Kore.ai, or similar
- Define conversation flows, intents, entities, and dialogue strategies to ensure natural and effective interactions
- Provide technical leadership and mentorship to a team of conversational developers and designers
- Ensure best practices for NLP, conversation design, testing, and continuous optimization
- Analyze conversation analytics and user behavior to continuously improve chatbot performance and user experience
- Collaborate with product managers, UX designers, and engineering teams to align conversational solutions with business goals
- Stay up to date with advancements in conversational AI, NLP, and NLU technologies
Skills, Knowledge & Expertise
- 5+ years of experience in conversational AI development, with experience in a senior or lead role
- Strong understanding of NLP, NLU, and dialogue management concepts
- Hands-on experience with chatbot platforms such as Yellow.ai, Kore.ai, or equivalent
- Proven ability to design and manage complex, multi-turn conversational experiences
- Strong leadership, mentoring, and communication skills
Preferred Skills
- Experience working with enterprise-scale chatbot deployments
- Familiarity with LLM-based conversational solutions
- Background in UX writing or conversation design frameworks
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