Coordinator BPS Cust Serv

-Required to work a Hybrid Schedule-

Responsible for the Customer Service functions for all assigned lines.

• Receive order issues from external parties in a professional manner.
• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
• Update order in order system as necessary.
• Review dashboard for alerts on a daily (hourly) basis.
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
• Perform resolution procedures outlined in static help file.
• Investigate rules engine failures and determine appropriate course of action.
• Escalate all unresolved rules engine issues to Customer Service Supervisor.  
• Fill out rules engine request and submit to Customer Service Supervisor.
• Maintain client/customer criteria for handling orders. 
• Update and maintain current information on prices.  Ensure Sales Data Coordinator is notified on a   timely basis.   
• Responsible for filing documents according to Acosta policy.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• If applicable, assist with Customer Replenishment (CRP/VMI).  Maintain inventory data, enter order in Becton Schantz and send to customer.  Manage CRP order process through delivery, as required.
• Perform special assignments for the company and/or branch and/or department as needed. 
• Meeting the physical requirements – listed below
• Other duties as assigned

Education

• High School Diploma/GED
• Associate Degree
• Formal Customer Service Training Preferred.

 

Work Experience

• One + years of business process solutions, customer service, and/or administrative experience.
• One year of food broker experience preferred.

 

Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.
• Effectively communicate with others.
• Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
• Proficient in MS Office (Word, Excel, and Outlook).
• Proficient in data/order entry and software.

• Possess Becton System technical skills.