Copy of Customer Service Representative (CSR)

<h1 data-start="434" data-end="475">Customer Service Representative (CSR)</h1> <p>Compassion Animal Hospital is seeking a Customer Service Representative (CSR) to support our 3-Doctor practice. This position may be full-time or part-time, with full-time typically working 35–40 hours per week.&nbsp;</p> <h3 data-start="527" data-end="547">POSITION SUMMARY</h3> <p data-start="549" data-end="770">Our Customer Service Representatives are the heartbeat of our hospital. They create a calm, welcoming experience for clients and pets while supporting a veterinary team that values professionalism, kindness, and teamwork.</p> <p data-start="772" data-end="990">We are not a chaotic, burnout-driven practice. We believe in steady workflows, strong communication, and treating one another with respect. Our team works hard, supports each other, and genuinely enjoys coming to work.</p> <p data-start="992" data-end="1110">If you are warm, organized, emotionally mature, and thrive in a positive team environment — we would love to meet you.</p> <hr data-start="1112" data-end="1115"> <h2 data-start="1117" data-end="1134">WHAT YOU’LL DO</h2> <ul data-start="1136" data-end="1928"> <li data-start="1136" data-end="1194"> <p data-start="1138" data-end="1194">Greet clients and pets with warmth and professionalism</p> </li> <li data-start="1195" data-end="1251"> <p data-start="1197" data-end="1251">Create a smooth, calm flow from check-in to checkout</p> </li> <li data-start="1252" data-end="1337"> <p data-start="1254" data-end="1337">Answer phones confidently and help guide clients to the appropriate level of care</p> </li> <li data-start="1338" data-end="1434"> <p data-start="1340" data-end="1434">Educate clients on preventative care, services, and products that support their pets’ health</p> </li> <li data-start="1435" data-end="1527"> <p data-start="1437" data-end="1527">Schedule appointments thoughtfully to support both clients and medical team productivity</p> </li> <li data-start="1528" data-end="1596"> <p data-start="1530" data-end="1596">Accurately document patient information in our practice software</p> </li> <li data-start="1597" data-end="1673"> <p data-start="1599" data-end="1673">Process invoices, payments, and daily cash reconciliation with precision</p> </li> <li data-start="1674" data-end="1747"> <p data-start="1676" data-end="1747">Dispense prescriptions and retail items per veterinarian instructions</p> </li> <li data-start="1748" data-end="1826"> <p data-start="1750" data-end="1826">Handle client concerns with empathy, composure, and problem-solving skills</p> </li> <li data-start="1827" data-end="1928"> <p data-start="1829" data-end="1928">Collaborate closely with doctors and technicians to ensure clear communication and efficient care</p> </li> </ul> <hr data-start="1930" data-end="1933"> <h2 data-start="1935" data-end="1954">WHO THRIVES HERE</h2> <p data-start="1956" data-end="2039">We are intentional about protecting our culture. The right CSR for our hospital is:</p> <ul data-start="2041" data-end="2403"> <li data-start="2041" data-end="2086"> <p data-start="2043" data-end="2086">Kind, steady, and emotionally intelligent</p> </li> <li data-start="2087" data-end="2110"> <p data-start="2089" data-end="2110">Calm under pressure</p> </li> <li data-start="2111" data-end="2164"> <p data-start="2113" data-end="2164">Team-oriented and willing to help wherever needed</p> </li> <li data-start="2165" data-end="2222"> <p data-start="2167" data-end="2222">Comfortable in a structured, professional environment</p> </li> <li data-start="2223" data-end="2270"> <p data-start="2225" data-end="2270">Not interested in workplace drama or gossip</p> </li> <li data-start="2271" data-end="2321"> <p data-start="2273" data-end="2321">Able to multitask without becoming overwhelmed</p> </li> <li data-start="2322" data-end="2403"> <p data-start="2324" data-end="2403">Proud to represent a hospital that values integrity and doing the right thing</p> </li> </ul> <p data-start="2405" data-end="2476">We treat our team members with respect — and expect the same in return.</p> <hr data-start="2478" data-end="2481"> <h2 data-start="2483" data-end="2500">QUALIFICATIONS</h2> <ul data-start="2502" data-end="2766"> <li data-start="2502" data-end="2541"> <p data-start="2504" data-end="2541">High School Diploma or GED required</p> </li> <li data-start="2542" data-end="2595"> <p data-start="2544" data-end="2595">1+ years of customer service experience preferred</p> </li> <li data-start="2596" data-end="2642"> <p data-start="2598" data-end="2642">Veterinary or medical experience is a plus</p> </li> <li data-start="2643" data-end="2715"> <p data-start="2645" data-end="2715">Comfortable with computers and learning practice management software</p> </li> <li data-start="2716" data-end="2766"> <p data-start="2718" data-end="2766">Strong communication and organizational skills</p> </li> </ul> <hr data-start="2768" data-end="2771"> <h2 data-start="2773" data-end="2792">WORK ENVIRONMENT</h2> <ul data-start="2794" data-end="3045"> <li data-start="2794" data-end="2839"> <p data-start="2796" data-end="2839">Standing and walking for extended periods</p> </li> <li data-start="2840" data-end="2865"> <p data-start="2842" data-end="2865">Frequent computer use</p> </li> <li data-start="2866" data-end="2934"> <p data-start="2868" data-end="2934">Ability to lift up to 30 lbs unassisted (50 lbs with assistance)</p> </li> <li data-start="2935" data-end="2991"> <p data-start="2937" data-end="2991">Exposure to animals, pet dander, and cleaning agents</p> </li> <li data-start="2992" data-end="3045"> <p data-start="2994" data-end="3045">Flexible schedule including evenings and weekends</p> </li> </ul> <hr data-start="3047" data-end="3050"> <h2 data-start="3052" data-end="3067">WHY JOIN US?</h2> <p data-start="3069" data-end="3083">We believe in:</p> <ul data-start="3085" data-end="3239"> <li data-start="3085" data-end="3106"> <p data-start="3087" data-end="3106">Work-life balance</p> </li> <li data-start="3107" data-end="3133"> <p data-start="3109" data-end="3133">Supporting one another</p> </li> <li data-start="3134" data-end="3178"> <p data-start="3136" data-end="3178">Clear expectations and strong leadership</p> </li> <li data-start="3179" data-end="3202"> <p data-start="3181" data-end="3202">Continuous learning</p> </li> <li data-start="3203" data-end="3239"> <p data-start="3205" data-end="3239">A respectful, no-drama workplace</p> </li> </ul> <p data-start="3241" data-end="3348">Our doctors and staff genuinely enjoy working together, and we love meeting new people and bringing them onto the team.&nbsp;</p> <p data-start="3350" data-end="3485">If you’re looking for a stable, supportive team where your work matters and your coworkers have your back, this could be the right fit.</p> <p><strong><u>Pay Range:</u><em> </em>$15-18 per hour</strong></p> <p><strong><u>Benefits:</u></strong></p> <p>PTO</p> <p>Employee Assistance Program</p> <p>401K</p> <p>Medical</p> <p>Dental</p> <p>Vision</p> <p>Voluntary Life and AD&amp;D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity Employer Paid Life and AD&amp;D</p> <p>Employer Paid STD and LTD (excluding WA, OR and MN)</p> <p>&nbsp;</p> <p>Eligible for performance-based bonus</p>