Corporate customer service Officer -Bahrain

• Serve as the main point of contact for corporate clients, handling requests, inquiries, and complaints efficiently.
• Process and follow up on client transactions by coordinating with internal departments to ensure timely execution.
• Promote and cross-sell banking products and digital services to enhance client engagement and utilization.
• Monitor client accounts and credit facility usage, ensuring optimal utilization aligned with targets.
• Deliver a full range of corporate banking services, including account management, transfers, trade finance, guarantees, and documentation.
• Ensure accuracy, completeness, and compliance of all client requests before processing.
• Maintain ongoing communication with clients and internal stakeholders to support service delivery.
• Prepare reports and support continuous improvement of service quality.
• Participate in business continuity activities and support operational resilience.

Requirements

• Bachelor’s degree in Business Administration, Banking, or a related field
• Minimum of 3 years’ experience in banking or customer service
• Preferably experienced in dealing with corporate clients and commercial/industrial sectors
• Good command of English
• Strong knowledge of banking products and services
• Good understanding of internal policies, procedures, and regulatory requirements in Bahrain
• Familiarity with international trade and banking practices
• Proficient in computer systems and banking applications
• Cross-selling and sales skills
• Strong planning and organizational abilities
• Ability to handle client complaints effectively within delegated authority
• Strong communication and interpersonal skills
• Ability to work under pressure