Country Store Manager

What you would be expected to do:

• Oversee operational delivery for retail shops and field inventory processes across the country within defined SLAs.
• Ensure healthy inventory availability and replenishment across the field network, targeting >90% stock availability with <3% stock-out rate.
• Drive adherence to operational SOPs, controls, and inventory governance standards across the network.

• Oversee field inventory accuracy (target >98%), reconciliation processes, and inventory visibility across operational systems (ERP & CRM).
• Ensure compliance with FIFO inventory management concepts across all field locations and minimize aging inventory (<5% of total units/value >360 days)
• Coordinate regular inventory validations, audits, reconciliations, and corrective action tracking.

• Coordinate reverse logistics processes for serialized and unserialized inventory across the field network.
• Ensure timely receipt confirmation and visibility of inventory returns into warehouse systems (target < 7-day turnaround with >99% accuracy).
• Drive improvements in reverse logistics turnaround time, cost optimization, visibility, and process compliance.

• Drive operational governance and stabilization of ERP (SAP), In-house CRM, and related operational systems for field operations.
• Work closely with Data evaluation teams, Sales & Marketing, Risk, Training and Operations teams to identify and resolve process gaps affecting field operations.
• Steer User Acceptance Testing (UAT) for system changes and ensure data integrity.

• Steer annual field operations strategy development and execution, targeting efficiency gains.
• Drive process optimization, digital transformation, and operational innovation initiatives.
• Identify operational risks and implement controls to protect inventory integrity and compliance.

• Develop and maintain operational dashboards and reports for field inventory, replenishment, service levels, and operational performance tracking.
• Generate regular operational performance reports for management review with insights and recommended actions..
• Use data evaluation to identify improvement opportunities and drive continuous improvement

• Guide a team of >25 reports across inventory control, operations coordination, and administrative assistance
• Drive structured performance management, coaching, capability development, and succession planning
• Foster accountability, ownership, and high-engagement culture across field operational structures.

You would be a strong candidate if you:

• Hold a bachelor’s degree in Supply Chain Management, Procurement & Logistics, Business Administration, Operations Management, or related field. A master's degree is an added advantage.
• Have a minimum of 8 years’ experience in operations, retail operations, field inventory management, or supply chain management at a senior level.
•  Demonstrate strong comprehension of inventory governance, replenishment processes, reverse logistics, and operational controls.
• Have hands-on experience working with a combination of robust ERPs, CRMs, and operational reporting systems.
• Demonstrate advanced evaluation and problem-solving skills.
• Have strong people management and stakeholder management capability.
• Are able to work remotely under minimal supervision

What Sun King Offers (in addition to compensation and statutory benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.