Credit/Collections Coordinator

• SCHEDULE: Monday-Friday approximately 40+ hours a week.
• BENEFITS: This position is full-time benefit eligible, elective benefits include:
• Medical, dental, hearing and vision insurance. 
• Marathon Health Clinic - a premier on-site healthcare provider. A separate entity from Herr's, located at our Nottingham, PA facility. This facility ensures easy access to tailored healthcare services, preventative care, wellness programs, for employees on any medical plan 
• Opportunity to contribute to a 401k, with a company match.
•  Paid vacation, holiday and sick time. 
• Paid Employee referral program. 

Key Responsibilities

• Monitor accounts receivable and identify overdue accounts  
• Contact customers with overdue accounts and attempt to collect overdue amounts. Utilize judgement to analyze customer's ability to pay and establish a repayment plan.  
• Service accounts by investigating problems and working towards a solution while maintaining a positive customer service experience 
• Maintain records of all contact and attempted contact with customers holding delinquent accounts. 
• Maintain records of any payments collected from customers 
• Submit regular reports on the status of unpaid accounts and those in repayment. 
•  Process payments (checks, credit card and ACH), and refunds. 

• Cultivates positive professional relationships at all levels with a diverse audience. 
• Communicates and collaborates effectively while striving for the highest possible outcomes for employees and the organization.   
• Develops and maintains strong working relationships with internal and external customers 
• Provides back-up support for other positions within the Accounts Receivable team 

Qualifications

• High school diploma or general education degree (GED) required 
• Associates Degree and and/or 2 years related experience in Credit/Collections preferred 
• MS Office Suite experience required, intermediate skill level preferred.  
• Experience with Microsoft D365 F&O preferred 
• Demonstrated experience with attention to detail and excellent organization skills. 
• Demonstrated experience to work independently or as a team with results driven approach.  
• Exemplary customer service skills and communication. 
• Excellent interpersonal relationship building skills.  
• Recognized as one who is proactive in problem-solving and works towards creative solutions.  
• Ability to effectively present information in one-on-one and small group situations to internal/external customers.  
• Requires strong problem-solving ability and strong analytic skills. 

• Performs work required for this position in an office environment. 
• Remains sedentary for moderate to extended periods of time. 
• Required to us a computer monitor, keyboard, and mouse for extended periods of time. 
• Ability to lift up to 20 pounds on occasion.