Credit Controller (Mid Shift / Night Shift)

<h1><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">About us</span></h1> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><em>Build a newsworthy career at the FT.</em></span></p> <h1><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Our commitment to diversity, equity and inclusion</span></h1> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.</span></p> <p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The role&nbsp;</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The Credit Controller is responsible for customer and/or aged debt collection and query management.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Key responsibilities</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage debt collection and overdue debt reduction per assigned account.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify and match receipts against the correct invoices to ensure accurate account reconciliation and statement records.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Track and reduce unapplied and unidentified receipts.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Perform receipt write offs for bank charges, foreign exchange, etc.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Monitor paid invoices entitled for commission payments on a daily basis.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Perform collection and allocation reconciliation by providing and updating account trackers, reviews, and reports.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Participate in and perform special tasks and projects whenever needed.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify probable reasons for disputes and promptly resolve these disputes.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Perform reconciliation of all tasks performed in the form of reports and re-bills among others.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintains positive and collaborative relationships with internal and external stakeholders to ensure performance targets are met on a daily, weekly and monthly basis.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strictly adheres to the General Data Protection Act and other government regulations on data privacy and promotes a risk-averse culture in this regard.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Required skills and experience&nbsp;</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Graduate of any four-year business course preferably with units in Accounting.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Two to four (2-4) years of work experience on debt collection and accounts reconciliation.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Core Competencies</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Attention to Detail - </strong>Ability to notice both minute and transaction and query details; thorough and conscientious when performing work.</span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Customer Service –</strong> Ability to work with internal and external clients, assess needs, provide information or assistance, resolve and satisfy concerns; committed to providing quality products and services.</span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Collaboration with Peers –</strong> Coordinates with teams across department, organisation, and global boundaries; Builds and maintains a broad network of relationships with the aim of promoting and developing the organisation.</span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Communication Skills –</strong> Ability to convey clear and effective verbal and written communication to individuals or groups taking into account the audience and nature of the information.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Problem Solving –</strong> Ability to analyse situations accurately; evaluate alternatives; make recommendations and apply sound judgement to resolution.</span></li> </ul> <p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">What’s in it for you? Our benefits</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available <a href="https://aboutus.ft.com/careers/benefits">here.</a></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.</span></p> <p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Accessibility</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are a disability confident employer and Valuable 500 signatory.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email <a href="https://mail.google.com/mail/?view=cm&amp;fs=1&amp;tf=1&amp;to=talent@ft.com">talent@ft.com</a> and a member of our team will be happy to help.</span></p> <p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Further information</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact <a href="mailto:talent@ft.com">talent@ft.com</a>.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Interested in the FT but don’t see the right role yet? Join our <a href="https://aboutus.ft.com/careers/stay-connected">Talent Community</a> to receive exclusive updates, featured jobs, and insights into working at the FT.</span></p>