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About the role
Job Purpose
To ensure timely collections and effective credit control by managing overdue accounts, resolving payment issues, and maintaining accurate customer credit records.
Responsibilities
- Collaborate with the sales and finance teams to resolve customer billing or payment issues.
- Monitor outstanding receivables and follow up on overdue accounts.
- Collaborate with the sales and finance teams to resolve customer billing or payment issues.
- Participate in the review and update of credit policies and procedures.
- Build and maintain good relationships with customers while safeguarding the company’s financial interests.
- Maintain up-to-date customer credit files and ensure proper documentation.
- Ensure compliance with internal controls and company credit management standards.
Knowledge & Experience
- 4–7 years in collections, credit management, or receivables management, preferably in telecom, consumer electronics, or microfinance.
- Proven experience managing a small team of tele-callers or collection agents.
- Experience with digital finance platforms is highly desirable.
- Bachelor’s degree in finance, Business Administration, Accounting, or related field.
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