Crew Control Agent (Seasonal)

Hello! We are Volotea, the airline of small and mid-sized cities in Europe.

As a Crew Control Agent, you’ll be at the center of our day-to-day operations, ensuring that every flight is properly staffed and ready to depart on time.

Working in a fast-paced, real-time environment, you’ll manage crew assignments, respond to last-minute changes, and help keep the operation running smoothly — always balancing operational needs, regulations, and crew wellbeing.

Your decisions will have a direct impact on punctuality, efficiency, and the overall success of the operation.

If you enjoy solving problems, making decisions under pressure, and being part of the engine that keeps an airline moving — this role is for you.

🚀 Take off with us! Your journey starts here.

• Ensure that crew resources are managed in the most efficient and cost‑effective way, in compliance with set regulatory and company standards.

• Prioritize safety and punctuality in all crewing decisions.

• Guarantee that all crew duties are in accordance with the approved FTL scheme.

• Explain the changes made in the roster to the crews in a caring and empathetic way.

• Be the point of contact with the crews in last‑minute needs. Talk to them by phone or email to solve their questions and concerns.

• Maintain a standby crew roster to cover available aircraft in accordance with the Standby Crew policy.

• Manage crew absences and leaves.

• Liaise with ticketing to arrange positioning duty travel and accommodation for crews travelling.

🚀Redefine What’s Possible – Shape the Future

At Volotea, every position matters. Your role isn’t just about tasks—it’s about driving excellence and influencing strategic goals at the highest level. We believe in healthy ambition paired with humility, where participation and collaboration open the door to innovation and impact.

⚡Excellence That Elevates Your Career
Your daily work contributes directly to leadership objectives. We foster a culture of professional excellence, where ambition is balanced with humility, and every contribution makes a meaningful impact.

🎓Continuous Learning & Development

We invest in your growth through training programs in leadership, office tools, and languages. Strengthen your skills, expand your knowledge, and prepare for the next step in your career journey.

✈️ Travel the world for less

Enjoy exclusive deals with 180+ airlines—fly with your family for up to 4-5 times less than standard fares, just covering airport taxes. Weekend getaways or global adventures? You decide!

🏙 A prime location in Barcelona – And no, we’re not located at the airport!

You may not have seen us at Barcelona Airport, but there’s a reason for that—you’ll understand when you get to know us! 😉 Our HQ is in a top area, surrounded by great restaurants, shops, and services.

🌍A Global Team
In our diverse, multicultural environment, your ideas and contributions are valued. Together, we create meaningful impact by combining ambition with respect, innovation with humility, and teamwork with excellence.

❤️Inspiring Values

We rely on solid values that inspire how we collaborate, lead, and grow together. Safety, Cost Focus, Client-Conscious, Quick Learning Caring

📝Benefits That Support Your Journey

Customize your benefits plan: allocate part of your salary to dining, transport, or health insurance—tax-free, so you save more for what you love.

🧘‍♀️Well-Being is Fundamental

Enjoy discounted gym memberships, free fresh fruit, and coffee to keep you energized.

🎉 Work Hard, Play Hard

We love bringing people together with events like:🎭 Carnival parties 🎢 Trips to Port Aventura 🎿 Ski getaways 🏃 Running clubs 🏓 Paddle & ping-pong tournaments

We’re an active, social team—there’s always something happening!

What will make you succeed in this position:

• Studies in Aeronautical Management, Cabin Crew or related experienced.

• Mandatory advanced English and Spanish level, both written and spoken.

• A high understanding of the aviation operational environment or call center is a plus.

• Willing to work different shifts with inmediate availability.

• Resilient, with proven ability to manage complex and unpredictable situations while working within a very fast‑moving environment.

• Ability to handle real‑time operational problems and provide sensible and logical solutions.

• Internal customer‑focused, with good interpersonal and communication skills used to communicate via email and phone.

• Being able to understand that the crew is adapting to last‑minute changes and manage it with an exquisite personal treatment.

Learn more about working at Volotea HQ

VOLOTEA | Jobs and Careers

VOLOTEA | Vuelos baratos, ofertas y billetes de avión a ciudades de toda Europa.

Listen to our Top Management introduce our culture at Volotea.

Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.

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