CRM & Content Assistant, Soho Home

<h2><span style="font-size: 12pt;">Key Responsibilities..</span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with the end-to-end process of planning, creation, and deployment of email marketing campaigns and on-site content.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build emails in our CRM platform to exacting standards, ensuring all product information and links are correct for localised audiences.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support the CRM &amp; Content Executive in building on-site content, including homepages, landing pages, editorials, and seasonal imagery refreshes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work closely with the Ecommerce team to manage product featured in marketing communications, ensuring stock is available or pre-order is requested.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support the email and homepage sign-off process by creating and maintaining mock-ups in Figma. Assist with the management of marketing assets and copy, as well as keeping status trackers up to date.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist in testing email campaigns across devices before deployment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support the CRM &amp; Content Executive with managing the relationship between the email channel and content on-site, ensuring the customer journey between the two is seamless and coherent.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support with weekly campaign reporting and using Contentsquare to provide actionable insights.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Complete regular site walks and check product in imagery and carousels is in stock across locales.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support with identifying website bugs and areas for improvement. Liaise with our product development team on fixes and help with testing.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with visual merchandising of the website.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support seasonal and ad hoc marketing projects as required.</span></li> </ul> <h2><span style="font-size: 12pt;">Requirements..</span></h2> <h3><span style="font-size: 12pt;">Essential</span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Previous experience in a marketing, CRM, content, or ecommerce support role.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Robust understanding of online marketing and ecommerce.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong attention to detail and organisational skills and able to deliver high-quality work.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to manage multiple tasks and meet deadlines in a fast-paced environment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Analytical mindset and comfortable working with data.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication skills, collaborative, and able to work in cross-department teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficiency in Microsoft Office.</span></li> </ul> <h3><span style="font-size: 12pt;">Desirable</span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Previous experience using Ometria CRM.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Previous experience using a Content Management System.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Previous experience using design tools such as Figma.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Basic understanding of HTML/CSS.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Previous experience using Google Analytics and Contentsquare.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A genuine interest in interiors, homeware, design, or luxury retail.</span></li> </ul> <p><span style="font-size: 12pt;"></span></p> <p><strong>Benefits…</strong></p> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.</p> <ul> <li>Soho Friends Membership</li> <li>50% off Food &amp; Drink, 7 days a week</li> <li>Staff Room Rates</li> <li>Private Health and Dental Care</li> <li>Weekly Pay</li> <li>Life Assurance</li> <li>Up to 50% Staff Discount on Cowshed &amp; Soho Home</li> <li>In Office Dog Policy on Fridays</li> <li>Season Ticket Loan</li> <li>Christmas Office Closure</li> <li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li> <li>Free Counselling Sessions</li> <li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more</li> <li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li> </ul> <p><span style="font-size: 12pt;"></span></p>