CRM Manager

<div class="content-intro"><p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong data-stringify-type="bold">We’re reinventing payments.</strong></span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Now, over 150,000 customers across four countries choose to transact billions with us every year.</span><br><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">But we’re just getting started.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.</span></p> <p style="line-height: 1.4;">&nbsp;</p></div><p style="text-align: left;"><span style="font-size: 12pt;"><strong>The Role</strong></span><br><span style="font-size: 12pt;">We are looking for an entrepreneurial and technically savvy CRM Manager to take a</span><br><span style="font-size: 12pt;">hands-on, end-to-end lead in building and scaling Dojo’s CRM capabilities across new and</span><br><span style="font-size: 12pt;">exciting international markets.</span></p> <p style="text-align: left;"><br><span style="font-size: 12pt;">This is a pivotal role focused on driving Dojo’s global expansion, requiring someone who</span><br><span style="font-size: 12pt;">thrives in autonomy and is highly comfortable navigating the ambiguity of a scale-up</span><br><span style="font-size: 12pt;">environment and start-up mentality.</span></p> <p style="text-align: left;"><br><span style="font-size: 12pt;">You will be the strategic owner of our international communications, partnering closely</span><br><span style="font-size: 12pt;">with the CRM Team Lead on key strategic changes, while taking full autonomous</span><br><span style="font-size: 12pt;">ownership of all other international CRM programs. Whether it’s building campaigns from</span><br><span style="font-size: 12pt;">the ground up or leading a platform migration, you will create sophisticated experiences</span><br><span style="font-size: 12pt;">that establish Dojo's presence and drive growth in new territories.</span></p> <p style="text-align: left;"><br><span style="font-size: 12pt;"><strong>What you’ll do</strong></span><br><span style="font-size: 12pt;">● Own and develop the end-to-end strategy for Dojo’s international CRM efforts,</span><br><span style="font-size: 12pt;">adapting our lifecycle and acquisition approaches to suit the nuances of new</span><br><span style="font-size: 12pt;">global markets.</span><br><span style="font-size: 12pt;">● Partner with the CRM Team Lead to define and deliver key strategic initiatives,</span><br><span style="font-size: 12pt;">while autonomously leading the day-to-day execution and optimisation of all other</span><br><span style="font-size: 12pt;">international CRM programs.</span><br><span style="font-size: 12pt;">● Lead the technical setup, implementation and data architecture for new markets,</span><br><span style="font-size: 12pt;">sometimes building robust foundations from scratch.</span><br><span style="font-size: 12pt;">● Work hands-on within Braze to build audience segments, ensuring we deliver</span><br><span style="font-size: 12pt;">relevant and personalised communications to our international merchants.</span><br><span style="font-size: 12pt;">● Oversee the end-to-end execution of multi-channel campaigns (direct mail, email,</span><br><span style="font-size: 12pt;">in-app, push), from initial brief through to build, QA, and deployment across</span><br><span style="font-size: 12pt;">multiple regions.</span><br><span style="font-size: 12pt;">● You’ll be a true people person and relationship builder, collaborating closely with</span><br><span style="font-size: 12pt;">international markets, Product, Data, and Commercial teams to align CRM</span><br><span style="font-size: 12pt;">strategies with market-specific business goals.</span><br><span style="font-size: 12pt;">● Analyse campaign performance across different regions, delivering regular reports</span><br><span style="font-size: 12pt;">and actionable insights that clearly demonstrate CRM's impact on international</span><br><span style="font-size: 12pt;">growth and lifecycle KPIs.</span><br><span style="font-size: 12pt;">● Champion a culture of experimentation by designing, executing, and analysing</span><br><span style="font-size: 12pt;">tests to localise messaging, improve conversion rates, and drive adoption in new</span><br><span style="font-size: 12pt;">markets.</span><br><span style="font-size: 12pt;">● Embrace a collaborative and flexible approach by actively finding opportunities to</span><br><span style="font-size: 12pt;">contribute to priority projects across the wider CRM team, helping to drive shared</span><br><span style="font-size: 12pt;">business outcomes.</span></p> <p style="text-align: left;"><br><span style="font-size: 12pt;"><strong>What You’ll Bring</strong></span><br><span style="font-size: 12pt;">● A proven track record in a similar CRM role, with a strong preference for candidates</span><br><span style="font-size: 12pt;">who have successfully navigated fast-paced start-up or scale-up environments.</span><br><span style="font-size: 12pt;">● A highly adaptable self-starter who thrives in autonomy and is comfortable</span><br><span style="font-size: 12pt;">operating in ambiguity to build strategies and processes from the ground up.</span><br><span style="font-size: 12pt;">● Technically savvy, with practical experience in setting up CRM platforms from</span><br><span style="font-size: 12pt;">scratch, managing data migrations, and executing complex workflows.</span><br><span style="font-size: 12pt;">● Great interpersonal and stakeholder management skills, with the presence and</span><br><span style="font-size: 12pt;">energy to build influential new relationships rapidly across a complex, expanding</span><br><span style="font-size: 12pt;">organisation.</span><br><span style="font-size: 12pt;">● A strategic and proactive sense of ownership, with a mindset that goes beyond</span><br><span style="font-size: 12pt;">execution to identify and create new opportunities for growth.</span><br><span style="font-size: 12pt;">● Data-literate, with demonstrable experience in reporting and using insights to</span><br><span style="font-size: 12pt;">make commercially-driven decisions.</span><br><span style="font-size: 12pt;">● Strong project management skills with a keen eye for detail, ensuring high-quality</span><br><span style="font-size: 12pt;">execution across multiple competing priorities and geographic regions.</span><br><span style="font-size: 12pt;">● A genuine "test and learn" attitude, with practical experience in designing and</span><br><span style="font-size: 12pt;">executing A/B tests to drive continuous improvement.</span><br><span style="font-size: 12pt;">● Highly adaptable and comfortable working in a fast-paced environment.</span></p><div class="content-conclusion"><p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Dojo home and away</strong></span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">That's why we have an office-first culture. This means working from the office 4+ days per week.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.</span></p> <p style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt;"><br></span><span style="font-size: 12pt;"><strong>Question: what’s curious, relentless, and customer obsessed?</strong></span></span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If the following speak to you, let’s talk:</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You’re curious. You have a real desire to learn and create.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You’re relentless. You keep going even when it’s easier not to.&nbsp;</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You’re customer-obsessed. You know how important customers are to what you do.&nbsp;</span></li> </ul> <p style="line-height: 1.4;">&nbsp;</p> <h4 style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Diversity, equity, and inclusion at Dojo</strong></span></h4> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.&nbsp;</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.&nbsp;</span></p> <p style="line-height: 1.4;">&nbsp;</p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Visit <a href="https://www.dojo.careers">dojo.careers</a> to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.&nbsp;</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">#LI-Hybrid</span></p></div>