CRM & Sales Operations Lead

🔍 CRM & Sales Operations Lead

📍 Location: Hybrid
🕓 Type: Full-time

QbD Group is scaling its commercial engine, and we need the operational backbone to match our growth ambitions. As CRM & Sales Operations Lead, you sit at the intersection of commercial strategy and execution. You will be directly supporting the CCO and owning the systems, processes, and data that make the sales and marketing engine run.

You'll own the GTM tech stack, shape how we use data to drive pipeline decisions, and be the go-to person who ensures HubSpot is not just maintained but genuinely leveraged.

You'll have real proximity to commercial leadership and strategic decisions. The CCO will rely on you directly, which means your work will be visible and impactful from day one.

💡 What’s in it for you?

Make a real impact : Help shape the future of our Life Sciences business and support cutting-edge clients across the globe.

Grow with us : You'll work with a team of experts and have access to ongoing knowledge-sharing, mentoring, and exposure to complex projects.

Build a meaningful career : This is a role with ownership, allowing you to leave your mark while building strong, lasting relationships.

A fair, competitive package : We offer a tailored salary and benefits package, built around your needs and local regulations

🏢 What you’ll be doing

CRM & GTM Tech Stack

• Own HubSpot, our CRM system, end-to-end: architecture, data model, lifecycle & deal stages, properties, workflows, and integrations; all aligned to QbD's solution-based GTM model

• Define and execute the GTM tech stack strategy — evaluating tools, managing vendors, and ensuring the stack is fit for purpose as QbD scales

• Lead HubSpot onboarding, training, and ongoing enablement for the sales and marketing teams

• Lead data quality improvement efforts, maintain data hygiene standards and enforce CRM governance so leadership can trust the numbers

• Ultimately, you develop and execute a CRM vision and roadmap: how does HubSpot enable our sales strategy execution, what does best in class look like, and which capabilities we build next

Sales Operations

• Build and maintain the commercial reporting layer: pipeline dashboards, forecast accuracy, activity metrics, win/loss analysis

• Support the CCO with deal reviews, sales meetings, business reviews, as well as sales budgets, objectives and incentive plans

• Document and optimize sales processes across the sales funnel — from lead generation and qualification criteria to pipeline stage definitions and handoff processes between marketing, sales, and operations

• Identify friction points in the commercial process and drive removal; own ad hoc commercial projects that require someone who can think and execute

• Act as a thought partner on GTM initiatives — bringing data and operational perspective to strategy conversations

💪 What you bring

• 3 to 5 years in CRM management, sales operations, or revenue operations (B2B)

• Strong HubSpot expertise

• Comfortable building reports and dashboards. Analytical mindset

• Understands the full B2B sales funnel and commercial context, not only the tool

• Structured, detail-oriented, proactive communicator

• Comfortable with AI tools for data analysis and workflow automation

• Life sciences, consulting, or professional services experience is a plus

🫵 Who you are

Our culture is driven by values If this sounds like you, you’ll fit right in:

• You’re resilient and tackle challenges with a positive mindset

• You’re curious and always up for learning something new

• You have a no non-sense approach honest, clear, respectful

• You’re innovative and bring ideas, not just opinions

• And above all, you’re serious about your work, but not too serious about yourself

✨ About us

We support life sciences companies from idea to patient — offering tailored solutions in development, clinical, regulatory, compliance, production, and distribution. With 500+ experts across 8 countries, we help drive innovation in ATMP, biotech, medical devices, diagnostics, digital health, and pharma.

We believe in JPEG:
Joy. Partnership. Going the Extra Mile. Getting Things Done.

You won’t just be taking a job — you’ll be joining a community where people grow, laugh, build, and contribute to something bigger.

📩 Interested? Let’s talk.
Send us your CV and motivation letter. You could be the next one to join the QbD family.