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Senior CRO Manager - THG Nutrition
thehutgroup
UK4w ago
- Seniority
- Senior
About the role
<div class="content-intro"><p><strong><span data-contrast="auto">About THG</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </span></p>
<p><span data-contrast="auto">We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p>
<p><span data-contrast="auto">Our portfolio of</span><span data-contrast="auto"> leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p>
<p><span data-contrast="none">From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">With us, you’ll go further, faster. What are you waiting for?</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p></div><p><strong><span data-contrast="none">Role: Senior CRO Manager</span></strong></p>
<p><strong><span data-contrast="none">Brand / Business Unit: THG Nutrition | Myprotein </span></strong></p>
<p><strong><span data-contrast="none">Reporting to: Managing Director - Ecommerce </span></strong></p>
<p><strong><span data-contrast="none">Location: THG ICON 1, 7-9 Sunbank Lane, WA15 0AF</span></strong></p>
<p><strong><span data-contrast="none">THG Nutrition</span></strong><span data-contrast="none">: </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more.</span><span data-ccp-props="{"201341983":1,"335559738":240,"335559739":0,"335559740":315}"> </span></p>
<p data-start="973" data-end="1030"></p>
<h3 data-section-id="t87hgr" data-start="52" data-end="66">The Role</h3>
<p data-start="67" data-end="192">We’re looking for a Senior CRO Manager to lead conversion rate optimisation (CRO) across Myprotein and Myvitamins globally. You’ll own the testing programme across all digital channels and markets, helping improve customer experience and drive more revenue through data-led experimentation. This role works closely with marketing, UX, tech and trading teams to identify opportunities, run tests, analyse results and improve conversion performance across the customer journey.</p>
<p data-start="552" data-end="749">You’ll also play a key role in shaping the company’s CRO strategy, reporting results to senior leadership, and helping the business make smarter decisions around optimisation and personalisation.</p>
<h2 data-section-id="18w7bso" data-start="756" data-end="779">Key Responsibilities</h2>
<h3 data-section-id="ozit3n" data-start="781" data-end="807">CRO Strategy & Testing</h3>
<ul data-start="808" data-end="1135">
<li data-section-id="17ejiy2" data-start="808" data-end="857">Own and manage the global CRO testing roadmap</li>
<li data-section-id="1u2gqc5" data-start="858" data-end="935">Plan and run A/B and multivariate tests across websites and landing pages</li>
<li data-section-id="1cg37mn" data-start="936" data-end="997">Prioritise tests based on business impact and opportunity</li>
<li data-section-id="13305ti" data-start="998" data-end="1065">Track results, share learnings and implement successful changes</li>
<li data-section-id="1ty60xu" data-start="1066" data-end="1135">Balance quick improvements with longer-term optimisation projects</li>
</ul>
<h3 data-section-id="ccmcza" data-start="1137" data-end="1155">Data & Insight</h3>
<ul data-start="1156" data-end="1499">
<li data-section-id="13syqk8" data-start="1156" data-end="1232">Identify conversion issues and opportunities across the customer journey</li>
<li data-section-id="18m94fy" data-start="1233" data-end="1293">Analyse funnels, customer behaviour and performance data</li>
<li data-section-id="1aqga7c" data-start="1294" data-end="1376">Use tools like heatmaps, session recordings and analytics to generate insights</li>
<li data-section-id="1jvv1z" data-start="1377" data-end="1438">Turn findings into clear test hypotheses and action plans</li>
<li data-section-id="c9885d" data-start="1439" data-end="1499">Benchmark against competitors and industry best practice</li>
</ul>
<h3 data-section-id="1ehaf9x" data-start="1501" data-end="1535">Cross-Functional Collaboration</h3>
<ul data-start="1536" data-end="1822">
<li data-section-id="up7l84" data-start="1536" data-end="1602">Work closely with marketing, UX, development and trading teams</li>
<li data-section-id="1set9zv" data-start="1603" data-end="1672">Ensure tests are commercially valuable and technically achievable</li>
<li data-section-id="k1mk4c" data-start="1673" data-end="1756">Support optimisation of landing pages, checkout flows and promotional campaigns</li>
<li data-section-id="1ooymjb" data-start="1757" data-end="1822">Help improve customer experience, not just conversion metrics</li>
</ul>
<h3 data-section-id="brhq1b" data-start="1824" data-end="1852">Vendor & Tool Management</h3>
<ul data-start="1853" data-end="2128">
<li data-section-id="11duobt" data-start="1853" data-end="1914">Manage CRO and personalisation tools and external vendors</li>
<li data-section-id="216vwr" data-start="1915" data-end="1983">Support onboarding and implementation of new technology partners</li>
<li data-section-id="1q4n67i" data-start="1984" data-end="2066">Ensure tools are working effectively and compliant with data privacy standards</li>
<li data-section-id="l9ysr7" data-start="2067" data-end="2128">Stay informed on new CRO and experimentation technologies</li>
</ul>
<h3 data-section-id="crl28d" data-start="2130" data-end="2168">Reporting & Stakeholder Management</h3>
<ul data-start="2169" data-end="2439">
<li data-section-id="1m2p4so" data-start="2169" data-end="2229">Measure and report the commercial impact of CRO activity</li>
<li data-section-id="17nnbn4" data-start="2230" data-end="2295">Present test results and recommendations to senior leadership</li>
<li data-section-id="51zfm4" data-start="2296" data-end="2360">Build business cases for future CRO investment and resources</li>
<li data-section-id="8jqkin" data-start="2361" data-end="2439">Work with finance and analytics teams on revenue attribution and reporting</li>
</ul>
<h3 data-section-id="105i6b6" data-start="2441" data-end="2473">Personalisation & Innovation</h3>
<ul data-start="2474" data-end="2692">
<li data-section-id="f3d0di" data-start="2474" data-end="2548">Develop personalisation strategies using customer and behavioural data</li>
<li data-section-id="141atu5" data-start="2549" data-end="2620">Identify opportunities to scale successful tests through automation</li>
<li data-section-id="151rhxb" data-start="2621" data-end="2692">Explore AI and new optimisation technologies to improve performance</li>
</ul>
<h3 data-section-id="tkagfz" data-start="2694" data-end="2708">Leadership</h3>
<ul data-start="2709" data-end="2883">
<li data-section-id="4q2wmi" data-start="2709" data-end="2761">Promote a strong testing and data-driven culture</li>
<li data-section-id="75sdmw" data-start="2762" data-end="2824">Encourage best practice across ecommerce and digital teams</li>
<li data-section-id="1b8b6o8" data-start="2825" data-end="2883">Manage priorities across multiple markets and projects</li>
</ul>
<h2 data-section-id="1uwd9qn" data-start="2890" data-end="2915">What We’re Looking For</h2>
<h3 data-section-id="th2qvw" data-start="2917" data-end="2940">Experience & Skills</h3>
<ul data-start="2941" data-end="3467" data-is-last-node="" data-is-only-node="">
<li data-section-id="l1vf8h" data-start="2941" data-end="3012">Strong experience in CRO, experimentation or ecommerce optimisation</li>
<li data-section-id="wnwah0" data-start="3013" data-end="3071">Proven success running A/B testing programmes at scale</li>
<li data-section-id="1izmvz" data-start="3072" data-end="3148">Experience with tools such as Optimizely, VWO, AB Tasty or Dynamic Yield</li>
<li data-section-id="1c7odyd" data-start="3149" data-end="3220">Strong knowledge of analytics platforms like GA4 or Adobe Analytics</li>
<li data-section-id="1m0811i" data-start="3221" data-end="3284">Experience working with UX, development and marketing teams</li>
<li data-section-id="eyg31b" data-start="3285" data-end="3339">Comfortable managing vendors and third-party tools</li>
<li data-section-id="9sq99n" data-start="3340" data-end="3411">Experience with personalisation and audience segmentation is a plus</li>
<li data-section-id="kzg0v1" data-start="3412" data-end="3467" data-is-last-node="">Global or multi-market ecommerce experience preferred</li>
</ul>
<p data-start="973" data-end="1030"></p>
<p><strong><span data-contrast="auto">What’s in it for me?</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">Career Development</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Access bespoke development programmes that have been designed and developed by our in-house L&D team.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Enhanced Leave</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">25 days annual leave plus bank holidays.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Enhanced maternity and paternity pay, depending on length of service.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Up to 10 days compassionate leave.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Buy back up to 3 days each year.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Unlock 2 days volunteer leave after 12 months</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Wellbeing Support</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Access face-to-face and virtual appointments with our in-house GP.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">State-of-the-art on-site gym.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Access to our on-site physio.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Other Perks</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Save up to 12% on the cost of personal tech through our salary sacrifice scheme.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Subsidised bus pass from Manchester City Centre to our ICON office.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Up to 50% staff discount on THG brands.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">On-site staff shop.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Access to on-site barber.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Anniversary gifts when you hit 5 and 10 years of service.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><strong><span data-contrast="auto">We are an equal opportunities employer.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></strong></li>
</ul>
<p><span data-contrast="auto">We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">Please email </span><a href="mailto:talent@thg.com"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">talent@thg.com</span></span></a><span data-contrast="auto"> if you require any additional support or need to make any adjustments to our recruitment process. You don’t need to disclose your disability or condition; you just need to let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p><div class="content-conclusion"><p><strong>THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.</strong></p>
<p><strong>THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.</strong></p>
<p><strong>Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our <span class="mark75xs2u5gf" data-markjs="true" data-ogac="" data-ogab="" data-ogsc="" data-ogsb="">Talent</span> team to discuss further.</strong></p></div>
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