Croatian-Speaking Customer Agent for Airline - Work In Athens - Paid Relocation

Mercier Consultancy MD is seeking a Croatian-Speaking Customer Agent to join an international airline team based in Athens, Greece. This role offers a paid relocation package, ideal for candidates fluent in Croatian who are passionate about delivering exceptional customer service in the aviation industry. As a Customer Agent, you will be responsible for assisting Croatian-speaking customers with flight inquiries, bookings, and other travel-related support, ensuring smooth and efficient service.

Key Responsibilities

• Provide outstanding customer support in Croatian through phone, email, and chat channels.
• Assist customers with flight reservations, cancellations, changes, and general inquiries.
• Resolve customer complaints and issues promptly and professionally.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with internal teams to enhance service quality and customer satisfaction.
• Stay informed about airline policies, promotions, and travel regulations.

Requirements

• Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.
• Previous customer service experience, preferably within the airline or travel industry.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Familiarity with airline booking systems and CRM software is advantageous.
• Willingness to relocate to Athens, Greece, with a paid relocation package provided.
• Strong work ethic, adaptability, and a positive attitude.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...