Croatian-Speaking Customer Experts for an Electronics Leader - Work In Greece

Mercier Consultancy MD is actively seeking Croatian-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this position, you will provide outstanding customer service and technical support to Croatian-speaking clients, ensuring a smooth and satisfactory customer experience.

Key Responsibilities

• Deliver responsive and professional customer support to Croatian-speaking customers via phone, email, and chat.
• Assist with product inquiries, technical troubleshooting, and after-sales support related to electronic devices.
• Maintain accurate and up-to-date records of customer interactions using CRM systems.
• Collaborate with technical and product teams to resolve complex customer issues effectively.
• Stay informed about product updates, new technologies, and company policies to provide precise information.
• Contribute ideas and feedback to improve customer service quality and processes.

Requirements

• Fluency in Croatian (spoken and written) is mandatory; proficiency in English is advantageous.
• Experience in customer service or technical support, preferably in the electronics sector.
• Strong communication and problem-solving skills with a customer-first attitude.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Familiarity with CRM software and digital support tools.
• Willingness to relocate to Greece and work onsite.
• Passion for technology and commitment to excellent customer service.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...