Croatian-Speaking Customer Experts for Consumer Electronics - Work In Greece

Mercier Consultancy MD is seeking motivated Croatian-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide excellent customer service to Croatian-speaking customers, assisting with product inquiries, technical support, and after-sales service.

Key Responsibilities

• Respond promptly and professionally to Croatian-speaking customers via phone, email, and chat regarding consumer electronics products and services.
• Provide technical assistance, troubleshooting, and product information to ensure a positive customer experience.
• Maintain accurate documentation of customer interactions and resolutions in the CRM system.
• Work closely with technical and product teams to resolve complex customer issues efficiently.
• Stay updated on new products, technologies, and company policies to provide informed support.
• Contribute to the improvement of customer service processes and customer satisfaction.

Requirements

• Fluency in Croatian (spoken and written) is essential; knowledge of English is a plus.
• Prior experience in customer service or technical support, preferably in the consumer electronics industry.
• Strong communication, problem-solving skills, and a customer-centric attitude.
• Ability to work efficiently in a fast-paced, dynamic environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Passion for consumer electronics and technology.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...