Croatian-Speaking Service Agent For Booking.com - Greece - Hiring bonus
Mercier Consultancy
- Employment
- Full-time
About the role
Mercier Consultancy is excited to present a remote work opportunity for a Croatian-Speaking Service Agent to support Booking.com customers from anywhere in Greece! We are seeking enthusiastic and customer-focused individuals who are fluent in Croatian and committed to delivering outstanding service in a work-from-home setting.
As a Croatian-Speaking Service Agent, you will serve as a key point of contact for Booking.com users, assisting with inquiries, resolving issues, and ensuring a seamless booking experience. This role offers the flexibility to work comfortably from your own home within Greece while being part of a dynamic team.
***ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!***
Responsibilities
- Handle customer inquiries and support requests in Croatian via phone, email, and chat
- Assist customers with booking-related questions and problem resolution
- Maintain accurate records of customer interactions using CRM tools
- Collaborate with internal teams to resolve complex issues promptly
- Provide product information and guidance to enhance the customer experience
- Collect customer feedback to help improve services
- Participate in ongoing training to stay informed about Booking.com policies and updates
Requirements
- Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
- Excellent communication and customer service skills
- Experience in customer service or call center roles is preferred
- Ability to work independently and manage time effectively in a remote environment
- Strong problem-solving and multitasking abilities
- Reliable internet connection and a suitable home workspace
- Flexible and adaptable to dynamic work conditions
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )
1200 euros hiring bonus if you are already in Greece
Private Health Insurance
50 euros food bonus (if work from office)
2 Extra Salaries Per Year
A lot of extra perks
Perks & benefits
- Medical Insurance
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