Cruise Director Assistant (Aqua Blu)

We’re hiring: Cruise Director Assistant on Aqua Blu (Indonesia)

At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!

 

OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.

 

OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.

 

4 CORE VALUES: 

A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.

Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.

U: We believe in UNITY and prioritize effective teamwork.

A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.

 

Sounds great – what’s the role in a nutshell?

The role of the Assistant Cruise Director is to support the Cruise Director in delivering seamless operations and exceptional guest experiences in line with our luxury service standards. This includes assisting with administrative tasks, coordinating guest services, and stepping in to lead in the Cruise Director’s absence when required. The role also plays an active part in promoting environmental and social responsibility initiatives, ensuring alignment with Aqua Expeditions’ commitment to sustainability, conservation, and community engagement. Overall, the Assistant Cruise Director contributes to maintaining a high standard of service while supporting the team’s mission both onboard and beyond.

 

The Day to Day:

• In constant communication with the captain and navigation crew to verify the passengers' experience on excursions.
• Complements the Cruise Director's report with missing information about guest requests.
• Supervises the proper fulfilment of the team's respective functions.
• Oversees breakfast, lunch, dinner, and other services for guests.
• Monitors guest satisfaction and needs on board.
• Welcomes guests on embarkation days and after each excursion.
• Supervises the guide's presentation of the program.
• Provides the Cruise Director with the necessary information for the operational report on incidents.
• Has comment cards available and correctly fills them out with guests’ and service crew's names.
• Handles closing the consumption points of sale (POS).
• Manages special boutique offers in coordination with the Cruise Director.
• Replace the Cruise Director when necessary

 

What are we looking for?

• Technical or Bachelor’s Degree in Administration, Hospitality or Tourism Management.
• Minimum 2 years of work experience in luxury hospitality or cruise industry.
• Proven track record of leadership with a minimum of 1 year of experience.
• Fluent English communication skills.  
• Proficient in computer skills and numeracy.  
• Competence in swimming.  
• You enjoy speaking and sharing your knowledge with customers.
• Customer Service capabilities, able to deal with a variety of clients and strong multi-tasking skills.
• Attention to detail and ability to plan ahead

Apply Now and Let's Shape the Future Together!