CS Agents Q3 2025 - Globemed

About the Opportunity

Join Globemed as a Customer Service Agent and make a difference at a leading provider of healthcare solutions in the region. As part of our dynamic, customer-focused team, you will build trusted relationships with clients while supporting their health needs through excellent service, effective communication, and proactive sales support. This is the perfect opportunity for individuals who excel at English communication and are passionate about creating outstanding customer experiences.

Customer Service, English Proficiency, and Sales Engagement

In this role, you'll serve as the essential link between our customers and their healthcare coverage. You'll handle diverse enquiries and deliver empathic, solution-driven support by phone, email, and chat in English—ensuring every interaction achieves high levels of satisfaction. Your sales skills will enable you to introduce relevant Globemed services and products, contributing to client wellbeing and business growth.

Key Responsibilities: Customer Orientation, Communication & Sales

• Provide timely, clear, and professional responses to customer queries related to healthcare plans, benefits, and services, always in English.
• Actively listen to understand client needs, offering accurate information and tailored recommendations aligned with our offerings.
• Promote suitable Globemed solutions and contribute to achieving sales goals by identifying opportunities during service interactions.
• Demonstrate empathy, patience, and professionalism in challenging scenarios to ensure positive customer experiences and outcomes.
• Document all customer communications and feedback accurately in our CRM system, ensuring information integrity and seamless follow-up.
• Collaborate with colleagues across departments to resolve complex issues and deliver continuous improvements in service quality.
• Uphold Globemed values through ethical, inclusive, and customer-centric conduct at all times.

Essential Skills: English, Communication, Customer Orientation & Sales

• Excellent command of English (spoken and written) for effective communication with diverse clients.
• Previous experience in customer service, sales, or other client-facing functions is highly regarded.
• Strong sales orientation, with confidence in presenting and promoting relevant services within customer conversations.
• High level of customer orientation, with the ability to listen, empathise, and resolve issues promptly.
• Effective interpersonal skills and proven problem-solving abilities.
• Adaptable and organised, with capacity to respond positively to shifting priorities in a fast-paced environment.

• Experience in insurance, healthcare, or similar regulated service industries is a plus.
• Familiarity with CRM platforms and digital communication tools.
• Track record of achieving high customer satisfaction scores or sales targets.

• Competitive salary with attractive incentive schemes linked to performance and sales goals.
• Comprehensive health benefits and insurance coverage.
• Ongoing learning, training, and clear career advancement opportunities.
• An inclusive, supportive team culture that values diversity and development.
• Thorough onboarding and dedicated support to help you excel from your first day.

If you are motivated by helping others, skilled in English communication, and eager to develop your sales abilities in a professional environment, Globemed is ready to support your next career step. Bring your passion for people and service excellence—apply now to join our thriving team where your customer orientation and communication will drive positive impact every day.

Take your career further at Globemed—where your customer service, English, and sales strengths truly matter.