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T
CS - Operational Excellence Assistant Manager (BGC) | Onsite
Tasq Staffing Solutions, Inc.
Taguig, Metro Manila, PhilippinesOn-site3mo ago
- Employment
- Full-time
About the role
Work Setup: Onsite (BGC Taguig)
Schedule: Shifting Schedules
Responsibilities:
- Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
- Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
- Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
- Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
- Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture
Requirements:
- Relevant years of experience: 5 years minimum BPO experience in customer service
- Leadership experience: 4 years minimum handling a team for customer service accounts
- Educational attainment: College graduate any course
- Amenable to work in shifting schedules.
- Amenable to work ONSITE BGC Taguig
- Able to start ASAP.
Benefits:
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