Customer Account Manager

Key Responsibilities

• Support and manage an identified book of business for Intermedia’s hosted solutions.
• Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals.
• Research and detect upsell and cross-sell opportunities within your named account list.
• Prevent accounts from churn through effective account management, and problem solving.
• Prioritize work to achieve/exceed quota.
• Prepare and deliver proposals, presentations as needed.
• Provide on-line demonstrations of Intermedia’s services.
• Assist customers with request for platform migrations, and plan changes.
• Provide technical information for Intermedia products and services.
• Work with internal partners on cross-sell opportunities as needed.
• Work cross-functionally with on-boarding team to ensure client account changes are successful.

Skills, Knowledge and Expertise

• 3+ years of successful experience with B2B account management, solution selling and a bachelor’s degree or technical school graduate. 
• Ability to build and foster client relationships via the telephone. 
• History of meeting and achieving upsell and cross-sell sales goals managing SMB companies. 
• Value-based selling through ROI and high-value add to customers. 
• Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software 
• Experience in identifying and building relationships at all levels within an organization. 
• Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed. 
• Passion, drive, and the desire to be part of a growing team. 
• Solid oral and written communication skills merged with diligent follow-up habits.  
• Capacity to multi-task while focusing on each task with great detail. 
• Self-motivated, energetic, organized, results-oriented individual with a positive outlook. 
• Salesforce.com or other CRM use experience 
• Supported small and medium B2B customers with varied technical knowledge. 
• Strong analytic and MS Excel skills a plus 
• Familiar with Challenger Sales Methodology 

• Knowledge of UCaaS services, Microsoft products , mobility solutions, web hosting and other services offered by Intermedia preferred but not required.

Diversity, Inclusion, and Equal Opportunity