Customer Advisor : English Speaking

<p><span style="font-family: verdana, geneva, sans-serif;"><strong>About Travix</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif;">Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.</span></p> <p><span style="text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Job Purpose</strong></span></span><br><br><span style="font-family: verdana, geneva, sans-serif;">As a Customer Advisor, you will answer mostly air-related questions from customers via phone, email and chat. These questions require you to update, change or cancel existing bookings. You will focus on delivering qualitative support that focuses on first contact resolution, while maintaining the required level of support cases handled per day (your productivity).</span></p> <p><span style="text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Your Responsibility</strong></span></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Provide excellent customer support via phone, email and chat channels.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Processing changes and cancellations of existing bookings.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Providing support on general inquiries such as online check-in, luggage, travel documents, etc.</span></li> </ul> <p><span style="text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;"><strong>What you bring to the table</strong></span></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Experience in Customer Service is preferred</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Previous experience as an Online Travel Agent is a plus</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You have the ability to quickly adapt to rapidly evolving and changing business priorities.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You have excellent communication skills and the perseverance to find the right answers to your questions.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You are computer savvy with the ability to navigate between multiple systems and web browsers, and have a great eye for details.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Fluent written and spoken English is essential.</span></li> <li style="font-weight: 400; font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">You are available to work on weekends, bank holidays, and you possess a professional and friendly attitude towards customers and colleagues</span></li> <li style="font-weight: 400;"><span style="font-family: verdana, geneva, sans-serif;">Experience in a multinational company and working with different cultures and/or countries is a plus.</span></li> </ul> <p><span style="text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;"><strong>What you can expect</strong></span></span></p> <p>&nbsp;</p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-weight: bold;"><strong><span style="font-family: verdana, geneva, sans-serif;">Rotational shifts including Night Shift - 5 days working</span></strong></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Opportunity to work in flexible working.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Attractive rewards and benefits.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Supportive team, international and friendly environment.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Opportunity to develop</span></li> <li style="font-family: verdana, geneva, sans-serif; font-weight: bold;"><strong><span style="font-family: verdana, geneva, sans-serif;">Annual CTC between 3lpa - 3.8lpa</span></strong></li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong><span style="font-family: verdana, geneva, sans-serif;">Benefits</span></strong></span></p> <ul> <li><span style="font-family: verdana, geneva, sans-serif;">Transport: Free transportation with door-to-door pickup and drop facility round the clock.</span></li> <li><span style="font-family: verdana, geneva, sans-serif;">Medical Insurance for Self, Spouse, Children &amp; Parents/ Parents-in-law</span></li> <li><span style="font-family: verdana, geneva, sans-serif;">Personal Accident and Term Life Policy for employee</span></li> <li><span style="font-family: verdana, geneva, sans-serif;">World Class Facility - Cafeteria and break-out zones</span></li> </ul> <p>&nbsp;</p> <p><strong><span style="font-family: verdana, geneva, sans-serif;">Ready to start your own Travix journey?</span></strong></p> <p><span style="font-family: verdana, geneva, sans-serif;">Make your career at Travix! If you share the same&nbsp;values&nbsp;as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you!</span></p> <p>&nbsp;</p> <p>&nbsp;</p>