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Customer Business Manager - Ireland

Twinings Ovaltine
Home BasedHybrid2d ago
Employment
Permanent Full Time

About the role

Key Responsibilities

  • Market Ownership: Lead Ireland as its own market; align strategy across direct and indirect models
  • Customer Leadership: Own NI relationships and Tesco ROI; drive JBPs, negotiations and growth plans
  • Distributor Management: Set clear KPIs, governance and cadence to deliver ROI performance via partners
  • Excellence: Deliver availability, distribution and visibility across store and online
  • Commercial Delivery: Own forecasts, budgets and trade spend; deliver revenue and margin targets
  • Insight-Led Growth: Translate market and shopper data into clear actions and opportunities
  • Cross-Functional Alignment: Orchestrate category, supply and marketing to land plans in market
  • Full P&L responsibility for Ireland (sales, margin, agreed trade investment)
  • Direct ownership: NI customers + Tesco ROI
  • Indirect ownership: ROI distributor model (performance via influence/governance)
  • Accountable for execution across all routes to market

Skills, Knowledge and Expertise

  • Strong FMCG account management (grocery multiples NI & ROI)
  • Proven P&L ownership and commercial decision-making
  • Experience managing or influencing distributor models
  • High analytical capability; translates data into action
  • Strong stakeholder influence (internal + external)
  • Track record of new business success

Benefits

  • Yearly bonus based on personal contribution and financial performance 
  • Flexible working options 
  • 25 days holiday plus 8 bank holidays and the option to buy and sell holidays 
  • Onsite Gym and Wellbeing Centre 
  • Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more 
  • Pension scheme with your contributions matched for up to 10% of your salary 
  • Cycle to work scheme 
  • SimplyHealth Cash plan 
  • Onsite Staff shop and online staff discounts 
  • Electric Car Scheme
  • Access to LinkedIn Learning 
  • Access to ABF Networking, connect, collaborate, and grow across the ABF Group. 
  • Four week Digital Nomad 
  • Opportunity for a variety of marketing leading development opportunities 
  • 2 recharge days a year to pause and get back on top and thriving 
  • Birthday day off 
  • Inspiring connection events in line with our exciting wellbeing vision

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