Customer Care Agent

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Our call center is open 365 days a year, including weekends and holidays, while still providing flexible working hours. You will work at the office during training. After your training is complete, you may be eligible for our work-from-home program, based on individual performance qualifications and business needs.

Benefits We Offer

• $18-$22 per hour
• $500 Sign-on Bonus paid after 90 days of employment
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan
• Paid Parental Leave
• On-site gym
• Generous PTO plan including a Paid Birthday holiday

What You’ll Do

• Manage mostly inbound calls for current and potential customers
• Answer questions about our products and services, take payments and offer outstanding customer support
• Verify and update customer account information as necessary
• Meet daily, monthly and quarterly metrics based off customer service-related measures
• Identify and escalate customer calls with complex issues
• Work cross-functionally with internal teams to ensure a seamless customer experience
• Happily complete other responsibilities assigned

What We’re Looking For

• High School Graduate or equivalent (some higher education preferred)
• 2+ years of experience in a service-related field (call center preferred)
• Must show a “Happy to Help” attitude at all times
• Excellent communication skills in-person and over-the-phone
• Well versed in Microsoft Office, and Google Suite
• Quick to change and willing to ask questions rather than wait to be instructed
• Incredible with time management and organizing yourself
• Ability to retain a large amount of information at once

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to remain in a stationary position for 50% of the time.

Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

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