Customer Care Associate

<p>OneDegree is a new generation of InsurTech that reimagining the industry with design and digital innovation. Our mission is to set new standards for insurance that puts customers first.</p> <p>We are among the first batch of virtual insurers authorized by the Hong Kong Insurance Authority to provide insurance products purely through online channels. We pride ourselves on providing breakthrough innovations in products and services by our digital platform, we now offer Pet, Fire, Critical Illness and Home Insurance for your furry friends and for your home.</p> <p>Want to join us and make a change? We are looking for a Customer Care Associate who act as a brand ambassador by assisting and resolving customer inquiries on a variety of communication channels. This role will be responsible for capturing customer's expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction.</p> <p>If you are customer-centric and solution-oriented, come and join our team!</p> <p>&nbsp;</p> <p></p> <div class="x_OutlineElement x_Ltr x_SCXW85846612 x_BCX0"> <p class="x_Paragraph x_SCXW85846612 x_BCX0"><strong><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">*** No selling or cold / warm calls are required</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;<br><br><br></span></strong><strong><span class="x_TextRun x_Highlight x_MacChromeBold x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">What you will be doing:</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></strong></p> </div> <div class="x_OutlineElement x_Ltr x_SCXW85846612 x_BCX0"> <ul> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Communicate with customers through various channels including&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">social media, email, live chat and phone calls</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;<br></span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Actively listen to customers and maintai</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">ning</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">&nbsp;a friendly, positive, professional attitude</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;<br></span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Resolve difficult situations with creativity, tact, and diplomacy</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;<br></span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Provide information for customers to resolve their&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">problems</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;<br></span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Set up processes for assembling customers feedback and&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">liaise with key internal partners to improve company’s products</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;<br></span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Help</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">&nbsp;with</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">&nbsp;writ</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">ing</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">&nbsp;educational content and FAQ sections&nbsp;</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;<br></span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Provide&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">cross-team supports for example&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">C</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">laims,&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">P</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">olicy&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">A</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">dmin,&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">A</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">ccount&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">M</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">anagement and&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">P</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">roduct&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">D</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">evelopment&nbsp;</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;<br></span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">All other duties or projects as assigned</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span><span class="x_LineBreakBlob x_BlobObject x_DragDrop x_SCXW85846612 x_BCX0"><span class="x_SCXW85846612 x_BCX0">&nbsp;</span></span></li> </ul> </div> <div class="x_SCXW85846612 x_BCX0"> <div class="x_OutlineElement x_Ltr x_SCXW85846612 x_BCX0"> <p class="x_Paragraph x_SCXW85846612 x_BCX0"><strong><span class="x_TextRun x_Highlight x_MacChromeBold x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">What we are looking for:</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></strong></p> </div> </div> <div class="x_SCXW85846612 x_BCX0"> <div class="x_ListContainerWrapper x_SCXW85846612 x_BCX0"> <ul> <li><strong><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">High school certification or above,&nbsp;</span></span></strong><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><strong><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">b</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">achelor’s degree&nbsp;</span></strong><span class="x_NormalTextRun x_SCXW85846612 x_BCX0"><strong>is a plus</strong>.</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">&nbsp;Fresh graduates are also welcome</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">.</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Experience with the general insurance industry is preferred</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><strong><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">IIQE Paper 1 and 2 Certificate</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">s</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">&nbsp;are preferred</span></span></strong></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><strong><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Excellent communication in verbal and written form (Both English and Chinese)</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></strong></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Excellent&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">t</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">yping&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">skills in both&nbsp;</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">English and Traditional Chinese</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-GB"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Excellent organization and time management skills</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Ability to navigate through multiple computer applications with speed and accuracy</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Ability to work independently, take direction, and prioritize accordingly</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Ability to work cross-functionally in a fast-paced environment</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Highly self-motivated, organized, and a team player</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Willingness and ability to operate in a team environment</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> </ul> </div> </div> <div class="x_SCXW85846612 x_BCX0"> <div class="x_OutlineElement x_Ltr x_SCXW85846612 x_BCX0"> <p class="x_Paragraph x_SCXW85846612 x_BCX0"><strong>&nbsp;<span class="x_TextRun x_MacChromeBold x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">Working hours&nbsp;</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></strong></p> </div> </div> <div class="x_SCXW85846612 x_BCX0"> <div class="x_ListContainerWrapper x_SCXW85846612 x_BCX0"> <ul> <li><span class="x_TextRun x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">5&nbsp;</span><span class="x_NormalTextRun x_ContextualSpellingAndGrammarErrorV2Themed x_SCXW85846612 x_BCX0">days</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">&nbsp;work per wee</span><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">k, 8 hours per day</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></li> <li><span class="x_ui-provider x_gp x_b x_c x_d x_e x_f x_g x_h x_i x_j x_k x_l x_m x_n x_o x_p x_q x_r x_s x_t x_u x_v x_w x_x x_y x_z x_ab x_ac x_ae x_af x_ag x_ah x_ai x_aj x_ak">Weekend and public holiday shift occasionally</span></li> </ul> </div> </div> <div class="x_SCXW85846612 x_BCX0"> <div class="x_OutlineElement x_Ltr x_SCXW85846612 x_BCX0"> <p class="x_Paragraph x_SCXW85846612 x_BCX0"><strong><span class="x_TextRun x_MacChromeBold x_SCXW85846612 x_BCX0" lang="EN-HK"><span class="x_NormalTextRun x_SCXW85846612 x_BCX0">We value our employee - let’s check out what we offer</span></span><span class="x_EOP x_SCXW85846612 x_BCX0">&nbsp;</span></strong></p> <ul> <li><span class="x_x_TextRun x_x_SCXW85846612 x_x_BCX0" lang="EN-HK">5 days work week</span></li> <li><span class="x_x_TextRun x_x_SCXW85846612 x_x_BCX0" lang="EN-HK">Performance bonus</span></li> <li><span class="x_x_TextRun x_x_SCXW85846612 x_x_BCX0" lang="EN-HK"><span class="x_x_NormalTextRun x_x_SCXW85846612 x_x_BCX0">20 days of annual leave</span></span><span class="x_x_EOP x_x_SCXW85846612 x_x_BCX0">&nbsp;</span></li> <li><span class="x_x_TextRun x_x_SCXW85846612 x_x_BCX0" lang="EN-HK"><span class="x_x_NormalTextRun x_x_SCXW85846612 x_x_BCX0">Birthday, marriage, parental and new pet leave</span></span><span class="x_x_EOP x_x_SCXW85846612 x_x_BCX0">&nbsp;</span></li> <li><span class="x_x_TextRun x_x_SCXW85846612 x_x_BCX0" lang="EN-HK">Medical Insurance</span></li> <li><span class="x_x_TextRun x_x_SCXW85846612 x_x_BCX0" lang="EN-HK"><span class="x_x_NormalTextRun x_x_SCXW85846612 x_x_BCX0">Flat organizational structure</span></span><span class="x_x_EOP x_x_SCXW85846612 x_x_BCX0">&nbsp;</span></li> <li><span class="x_x_TextRun x_x_SCXW85846612 x_x_BCX0" lang="EN-HK"><span class="x_x_NormalTextRun x_x_SCXW85846612 x_x_BCX0">Young and energetic team</span></span><span class="x_x_EOP x_x_SCXW85846612 x_x_BCX0">&nbsp;</span></li> <li><span class="x_x_TextRun x_x_SCXW85846612 x_x_BCX0" lang="EN-HK"><span class="x_x_NormalTextRun x_x_SCXW85846612 x_x_BCX0">Shift Allowance</span></span><span class="x_x_EOP x_x_SCXW85846612 x_x_BCX0">&nbsp;</span></li> <li><span class="x_x_EOP x_x_SCXW85846612 x_x_BCX0">Comprehensive training</span></li> <li><span class="x_x_EOP x_x_SCXW85846612 x_x_BCX0">Work from home policy</span></li> </ul> </div> </div> <p></p> <p>To us, people are our greatest asset and we are more than happy to invest in employees! We create a healthy&nbsp;work atmosphere and provide you with the tools and support for doing your job successfully.&nbsp;With a culture of flexibility and transparency,&nbsp;we believe there should be no barriers, and everyone’s contributions matter.</p> <p>We would like to be an ‘EMPLOYER OF CHOICE’!</p> <p>&nbsp;</p>