Customer Care Helpdesk Expert with German and English (m/f/d)

<p style="line-height: 1.4;"><span style="font-size: 12pt;">At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. &nbsp;</span></p> <p style="line-height: 1.4;"><span style="font-size: 12pt;"><span class="TextRun SCXW187280425 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW187280425 BCX0">This is&nbsp;</span></span><span class="TextRun SCXW187280425 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW187280425 BCX0">not your average contact center role</span></span><span class="TextRun SCXW187280425 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW187280425 BCX0">. As a <strong>Customer Care Help Desk Expert with German and English (m/f/d)</strong></span></span><span class="TextRun SCXW187280425 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW187280425 BCX0">, you</span><span class="NormalTextRun SCXW187280425 BCX0">&nbsp;will be acting as an extension of the headquarters and help us shape our team, drive the company to the next level, and have the most direct influence on our success.</span></span><span class="EOP SCXW187280425 BCX0" data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></span></p> <p><span style="font-size: 24pt;"><strong data-renderer-mark="true">About the Role</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Provide real-time Expert Helpdesk</span><strong><span data-contrast="auto">&nbsp;</span></strong><span data-contrast="auto">support by advising our outsourced customer service teams or handling more complex customer requests, ensuring adherence to quality and operational standards for all customer inquiries (via e-mail )</span></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Assist our customers by acting as an interface between external customer service teams and internal teams, including Customer Service Management, Quality Management, Traffic Control, Finance, Legal, and more</span></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Own dedicated and outbound support via email in emergency situations, as well as the full cycle of emergency after-care claims handling</span></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Take decisive action and providing our customer service team with guidance on claims settlement where documented processes are not applicable with Customer Satisfaction as your main goal</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Continuously contribute to the process changes and optimization to better serve our customers or regional organizations</span></span></li> </ul> <p><span style="font-size: 24pt;"><strong>About You</strong></span></p> <ul> <li><span style="font-size: 12pt;" data-contrast="auto">Firsthand experience in customer care</span></li> <li><span style="font-size: 12pt;" data-contrast="auto">Proficiency in German and English</span></li> <li><span style="font-size: 12pt;" data-contrast="auto">Ability to put the customer first in everything you do</span></li> <li><span style="font-size: 12pt;" data-contrast="auto">Highly motivated, proactive, team goals-oriented and able to prioritize</span></li> <li><span style="font-size: 12pt;" data-contrast="auto">Outside the box thinking and always look for opportunities to improve and optimize processes autonomously and involving others</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt;">We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! &nbsp;</span></p> <p><span style="font-size: 24pt;"><strong>What We Offer</strong></span></p> <ul> <li data-renderer-start-pos="11445"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Travel perks</strong>: 12 free Flix vouchers + 12 discount vouchers for friends &amp; family.&nbsp;</span></li> <li data-renderer-start-pos="11636"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Hybrid work model</strong>: We are an office-first company, but we offer flexibility to balance work and life.&nbsp;</span></li> <li data-renderer-start-pos="11742"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Wellbeing support</strong>: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.&nbsp;</span></li> <li data-renderer-start-pos="11877"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Learning &amp; Development</strong>: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.&nbsp;</span></li> <li data-renderer-start-pos="12004"><span style="font-size: 12pt;"><strong data-renderer-mark="true">Mentoring Program</strong>: Connect with experienced colleagues to gain insights and accelerate your career.&nbsp;</span></li> </ul> <p style="line-height: 1.4;"><span style="font-size: 12pt;">To view more local benefits specific to each office location, please check out this link:&nbsp;<a href="https://flix.careers/locations/">Locations - Flix Career</a></span></p> <hr> <p style="line-height: 1.4;"><span style="font-size: 18pt;"><strong>Why Join Flix?</strong></span></p> <p style="line-height: 1.4;" data-renderer-start-pos="12125"><span style="font-size: 12pt;">At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.</span><br><span style="font-size: 12pt;">As we continue to expand across the globe, you can make a real difference in how we work.</span></p> <p data-renderer-start-pos="12434"><span style="font-size: 12pt;">If you’re ready to grow and lead your journey, Flix is the place for you!&nbsp;</span></p> <p><iframe src="https://www.youtube.com/embed/YlHz7TiiRAw" width="560" height="314"></iframe></p> <p>&nbsp;</p>