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About the role
Key Responsibilities
- Manage daily field service operations to ensure high-quality service delivery
- Monitor performance using KPIs and dashboards
- Ensure consistent service delivery across internal teams and external partners
- Lead and develop a regional service team, including resource planning
- Drive team capability through training and knowledge sharing
- Collaborate with Operations, R&D, Product Management, and Sales & Marketing
- Support Sales during Quarterly Business Reviews
- Act as the escalation point for critical customer issues
- Drive continuous improvement based on root cause analysis
- Manage external partners and service contracts
- Contribute to budget management and cost optimisation
- Ensure compliance with local regulations
Your Profile
- Master’s degree in Engineering or a related field (or equivalent experience)
- Minimum 5+ years of relevant experience in a technical or service environment
- Strong leadership and people management skills
- Good commercial insight and financial understanding
- Experience with service operations and performance improvement
- Fluent in English
- Customer-focused and results-driven
Our Offer
- Competitive salary and benefits
- Opportunity to lead regional service initiatives
- Exposure to cross-functional collaboration
- Direct impact on customer satisfaction and business performance
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