Customer Care Representative

<div class="content-intro"><p><span style="font-weight: 400;">Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction. </span></p></div><p><strong>We’re Looking For A: Customer Care Representative</strong></p> <p><strong>Remote: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming</strong></p> <p><strong>Training Schedule: Paid virtual training (4-5 weeks)</strong></p> <ul> <li>8:00 AM to 4:30 PM MST&nbsp;Monday-Friday</li> </ul> <p><strong>Call Center Hours of Operation: All shifts include working both weekend days</strong></p> <ul> <li>7:00AM-6:00PM MST Monday-Friday</li> <li>7:00AM-5:00PM MST Saturday/Sunday</li> </ul> <p>&nbsp;</p> <p><strong>The Golden Difference. How are we different from other companies?</strong></p> <ul> <li>Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents</li> <li>Employee Stock Ownership Plan (You're part owner of GCC). <a href="https://goldencustomercare.com/esop">Learn more.</a></li> <li>401k retirement contribution with company matching up to 3.5%</li> <li>10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays</li> <li>Internet reimbursement</li> <li>Massive room for professional growth and results-based pay increases</li> <li>Actually fun virtual &amp; in-person events&nbsp;</li> </ul> <p><strong>What You’ll Be Doing:</strong></p> <ul> <li>Use multiple systems simultaneously to resolve customer inquiries efficiently</li> <li>Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily</li> <li>Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction</li> <li>Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable</li> <li>Correct/update customer information accurately as needed to ensure current and reliable records</li> <li>Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records</li> <li>Efficiently fulfill customer order requests to enhance their experience and encourage repeat business</li> <li>Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience</li> <li>Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction</li> <li>Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction</li> <li>Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction</li> </ul> <p><strong>Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):</strong></p> <ul> <li>High school diploma or GED</li> <li>1-2 Years in a customer service role</li> <li>1 year customer service in a contact center setting (preferred)</li> <li>Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred)</li> <li>Working knowledge of call center systems and/or workflows</li> </ul> <p>&nbsp;</p> <p>We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.</p><div class="content-conclusion"><p><a href="https://goldencustomercare.com/internet-safety/" target="_blank">Click here to learn more about general internet safety and our hiring practices.&nbsp;</a></p> <p><a href="https://goldencustomercare.com/privacynotice/" target="_blank">Click here to view our Privacy Notice to Job Applicants.&nbsp;</a></p></div>