Customer Care 1 year Internship - Polish & French Speaker

<p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif;">Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">accelerate sustainable mobility. </strong>We <strong>ob</strong><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">sess over partnerships. </strong>We <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">grow</strong> <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">relentlessly</strong>:our network, our partners, ourselves.</span></p> <p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif;">If you’re here, you’re probably not looking for “just a job.” Neither are we. 😎 We’re driven by impact, and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you’ll feel at home here. <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">We’re looking for people who </strong>see challenges as puzzles, not problems, thrive in fast-growing, high-energy environments, want to shape the future of mobility, not just watch it unfold. At Powerdot, you’ll get <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">freedom</strong>, <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">ownership</strong>, and <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">responsibility</strong>. The space to experiment. The chance to scale your ideas. And a team that’s always pushing the edge of what’s possible.</span></p> <h2 style="text-align: left; line-height: 1.1;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243);">Don’t stop reading, the best part’s coming up 👇🏼</span></h2> <p><strong>Internship details:</strong></p> <ul style="text-align: left;"> <li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Languages:</strong> Polish and French speakers (<strong>both mandatory!</strong>) / Portuguese, Spanish or English (nice-to-have)</span></li> <li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Location:</strong> This internship is <strong>on-site, in Lisbon</strong> at Amoreiras Square</span></li> <li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Contract Type:</strong> Internship - until 31th Aug 2026 with possible extension or conversion to full-time</span></li> <li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;"><strong>Salary:</strong> 920EUR gross monthly + 10.20 per/ day of meal allowance paid by Coverflex</span></li> <li><strong>Working hours:</strong> 9-hour shifts between 7 AM and 10PM (Portuguese time) with 1 hour for lunch break, with two consecutive days off per week.</li> </ul> <h2 style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243); font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"><span class="fabric-background-color-mark" data-background-custom-color="#dfd8fd" data-prosemirror-content-type="mark" data-prosemirror-mark-name="backgroundColor">How You’ll Shape Our Story:</span></strong></span></h2> <p><strong>Key Responsibilities during the Internship:</strong></p> <ul> <li>Assist customers via multiple channels: calls, emails and more</li> <li>Investigate and resolve issues by identifying root causes and solutions</li> <li>Monitor our charging network and act quickly to address any incidents</li> <li>Master various tools and knowledge bases to provide excellent support</li> <li>Communicate effectively with internal teams and external partners</li> </ul> <h2 style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243); font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"><span class="fabric-background-color-mark" data-background-custom-color="#dfd8fd" data-prosemirror-content-type="mark" data-prosemirror-mark-name="backgroundColor">This Is About You, Not Us 🫵🏼:</span></strong></span></h2> <ul> <li>Languages: Fluency in Polish and French (written and spoken), other languages like Portuguese, Spanish, or English are a big plus!</li> <li>Empathy: You understand and care about the user experience</li> <li>Communication: Excellent written and verbal skills, adaptable to various channels</li> <li>Proactive Attitude: You work well independently in a fast-moving environment</li> <li>Passion for Sustainability: Enthusiasm for electric mobility is a strong advantage</li> <li>Location: Based in Lisbon or willing to relocate. Must be flexible to work rotating shifts.</li> </ul> <h2 style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243); font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">The Kind of Energy We’re Looking For:</strong></span></h2> <ul> <li style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;">We’re not into titles, egos, or corporate buzzwords. We’re into people who make things happen.</span></li> <li style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif;">You lead and listen. Whether you’re steering the ship or rowing alongside the crew, you bring others with you and keep communication wide open.</span></li> <li style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif;">You own your stuff. You don’t wait for instructions: you see an opportunity, grab it, and make it better than anyone expected.</span></li> <li style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif;">You’ve got a green heartbeat. Sustainability isn’t just cool, it’s core. You care about doing work that leaves the world a little better than you found it.</span></li> <li style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif;">You balance hustle with humanity. You love the buzz of in-person teamwork, but you also know when to recharge (pun totally intended 🔋).</span></li> <li style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif;">You grow on purpose. You’re hungry to learn, to stretch, and to build something meaningful, not just rack up LinkedIn bullet points.</span></li> </ul> <h2 style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243); font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">How you'll be Powered up?</strong></span></h2> <ul style="text-align: left;"> <li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;">Free office snacks and unlimited coffee &amp; Meal allowance for every worked day</span></li> <li>Hands-on experience in a dynamic, multi-country operation.</li> <li>A chance to develop professional communication and problem-solving skills in both English and Polish (Spanish, French and Portuguese are a plus).</li> <li>Insight into the growing electric mobility sector.</li> <li style="font-family: arial, helvetica, sans-serif;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Possibility to turn into a Full-Time contract</li> </ul> <h2 style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><span style="color: rgb(0, 192, 243); font-family: arial, helvetica, sans-serif;"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">🧑‍🧑‍🧒‍🧒 Our Promise To You</strong></span></h2> <p style="text-align: left;" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><span style="font-family: arial, helvetica, sans-serif;">The best solutions come from different voices. We’re building a culture where inclusion, respect, and equal opportunity aren’t policies they’re lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference. At Powerdot, your voice powers the future, literally.&nbsp;</span></p> <p>&nbsp;</p>